Mercure Karawang

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Overall Ratings & Reviews Mercure Karawang

Traveloka (3,263)
Other sources (64)
8.6
Very Good
From 3,263 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.9

Service and Facilites

8.7

People often mention about Mercure Karawang
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Distance to City Center (90)
Staff Friendliness (76)
Bedroom (75)
Surroundings (74)
Ambiance (74)
Variety (71)
Bathroom (70)
Accessibility (69)
Hotel Area (69)
Family Friendly (63)
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Traveler Reviews Mercure Karawang

Number of reviews per page
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40
Customer reviews
L***u
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 1 day(s) ago
Room rates are quite expensive, but many of the facilities need to be improved. The food variety is also limited.
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m***d
icon-Leisure
Leisure
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10.0
/10
Reviewed 4 day(s) ago
Everything was great, from the staff to the rooms and facilities.
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T***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 day(s) ago
Great location, overall a pleasant stay.
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Sendy M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
We were very satisfied with our stay here. The staff were very friendly. The food was delicious. The kids also enjoyed their stay. Mr. Fadyl also helped us with an all-you-can-eat dinner on the first floor. It was simply the best.
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srihartono
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Great close to malls and others, all easy access.
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Amalia
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The room is very comfortable, the staff is very friendly, the location is very strategic, the food is also okay 👍🏻
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Y***g
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The facilities and staff are good. The hotel is quite clean.
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R***a
icon-Leisure
Leisure
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8.5
/10
Reviewed 2 week(s) ago
The hotel is clean and comfortable. On Sundays, there's bubble baths in the pool. Breakfast is also delicious.
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H***h
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10.0
/10
Reviewed 2 week(s) ago
Very nice and comfortable and enjoyable.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were comfortable and enjoyed your stay with us. Guest satisfaction is our top priority, and positive reviews like this are a great encouragement to our entire team to continue providing the best possible service. Thank you for your trust in Mercure Karawang. We look forward to welcoming you back on your next stay and providing you with another memorable experience. Sincerely, M. Revi Gunadi, Front Office Manager
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very good and recommended, good service.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were satisfied with our services and that you consider Mercure Karawang an excellent hotel and highly recommend it. Such positive reviews are a great encouragement to our entire team to provide the best service and create memorable experiences for all our guests. Thank you for your trust in Mercure Karawang. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Revy Gunadi, Front Office Manager
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N***I
icon-Staycation
Staycation
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8.5
/10
Reviewed 3 week(s) ago
Friendly staff, delicious food, clean rooms.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were impressed with the friendly service from our team, the delicious food, and the cleanliness and comfort of your room during your stay. Such positive reviews are an encouragement to our entire team to provide the best service and create memorable experiences for all our guests. Thank you for your trust in Mercure Karawang. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Revy Gunadi, Front Office Manager
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Fabio R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Overall Mercure Karawang is top, service and facilities are okay. Next time, I will definitely visit again.
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Accommodation's Reply
17 Jun 2026
Dear Mr. Fabio R., Thank you for taking the time to share your feedback regarding your stay at Mercure Karawang. We are delighted to know that you had an enjoyable experience with us and that you were satisfied with both our service and facilities. Your positive comments are truly appreciated and serve as great motivation for our entire team to continue delivering exceptional hospitality. It is especially rewarding to hear that you plan to visit us again in the future. We sincerely look forward to welcoming you back and providing another memorable stay at Mercure Karawang. Warm regards, M Revy Gunadi Front Office Manager
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Listiyarta S. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The service is great, but it's a shame the price is expensive, equivalent to the price of the Grand Mercure.
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Accommodation's Reply
13 Jun 2026
Dear Ms. Listiyarta S.S., Thank you for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with our service. Such compliments motivate our team to continue providing the best possible experience for all our guests. We also appreciate your feedback regarding the room rate. We understand that value for money should be commensurate with the price paid, and therefore we continuously strive to improve the quality of our facilities, services, and the overall guest experience to offer the best value to everyone. Thank you for your trust in Mercure Karawang Hotel. We look forward to welcoming you back on your next stay. Sincerely, M. Revi Gunadi, Front Office Manager
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R***O
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
It's great, and the location is in the city center and easy to get to. But it's a shame the smoking area isn't available, even though I'm not a smoker.
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Accommodation's Reply
12 Jun 2026
Dear Mr. R*O, Thank you for taking the time to share your experience at Mercure Karawang. We are delighted to hear that you were pleased with our hotel's convenient and easily accessible location in the heart of Karawang. Such positive reviews mean a great deal to us and encourage us to continue striving to provide the best service to all our guests. We also appreciate your feedback regarding the smoking area. We will forward this feedback to the relevant team to use in our evaluation process to improve facilities and comfort for all guests. We look forward to welcoming you back to Mercure Karawang in the future. Sincerely, Revy Gunadi, Front Office Manager
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A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Fast, friendly and polite service.
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Accommodation's Reply
17 May 2026
Dear Mr./Ms. A*n, Thank you for your review of your experience at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with our fast, friendly, and courteous service. Your review encourages us to continue striving to maintain and improve the quality of our service in order to provide the best possible experience for all our guests. We hope to welcome you back for your next stay. Sincerely, Revy GUNADI, Front Office Manager
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M***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel is nice, clean, centrally located, great
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Accommodation's Reply
17 May 2026
Dear M*M, Thank you for your positive review regarding your stay at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with the cleanliness of the hotel, its excellent central location, and your overall pleasant stay. Your positive feedback is an encouragement to our entire team to continue providing the best service to all our guests. We hope to welcome you back to Mercure Karawang Hotel again in the future. Sincerely, M. Revi Gunadi, Front Office Manager
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The service is very friendly and good, the rooms are comfortable, the breakfast is delicious.
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Accommodation's Reply
14 May 2026
Dear Ms. D*y, Thank you for your positive review of your stay at Mercure Karawang. We are delighted to hear that you were satisfied with the hospitality and quality of service, the comfort of your room, and the breakfast we provided. Such compliments motivate us to strive to provide the best possible experience for all our guests. We hope to welcome you back in the future with even better service. Sincerely, Revy GUNADI, Front Office Manager
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Y***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 12 week(s) ago
Nice staff, but no smart TV
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Accommodation's Reply
12 May 2026
Dear Ms. Y*a, Thank you for taking the time to write a review about your stay at Mercure Karawang. We are delighted to hear that the service from our staff left a positive impression on you during your stay. We appreciate your feedback regarding the lack of smart TVs. This is something we take seriously and will work to improve our amenities for the comfort of all our guests. We hope to welcome you back in the future with an even better experience. Sincerely, Revy GUNADI, Front Office Manager
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U***N
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Always happy to stay in this hotel with great services and cleanliness
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Accommodation's Reply
09 May 2026
Dear Valued Guest, Thank you for sharing your wonderful feedback regarding your stay at Mercure Karawang. We are delighted to know that you are always happy staying with us and that you appreciate our service quality and cleanliness. Your continued trust means a lot to our team and serves as a great motivation for us to consistently maintain and improve our standards. We truly look forward to welcoming you back again for another pleasant and comfortable stay. Sincerely, M Revy GUNADI Front Office Manager
V***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
great service ok good
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Accommodation's Reply
01 May 2026
Dear Mr./Ms. V*i, Thank you so much for your positive review regarding your stay at Mercure Karawang. We are delighted to hear that you were satisfied with our service. Such compliments encourage our entire team to continue striving to maintain and improve the quality of our service in order to provide the best possible experience for all our guests. We hope to welcome you back again on your next stay. Sincerely, Revy GUNADI, Front Office Manager
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Number of reviews per page
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40

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