This morning at 9:50, I went to check out, but the front desk was busy as it was check-in time at 10:00. As a considerate person, my companion and I decided to wait in the nearby seating area provided by the hotel, which faced away from the desk. While waiting, I went to the smoking area for a cigarette and visited the hotel’s gift shop, where I purchased many souvenirs. I thought the items were beautiful and exquisite. My companion and I also discussed our upcoming itinerary, feeling very natural and relaxed. Until I approached the desk to check out at 10:23, a person claiming to be the manager told me that we had exceeded the time limit by three minutes and needed to pay extra. I explained that because they were busy earlier, we waited in the nearby area, and we had arrived early. I suggested they could check the surveillance footage to confirm we were not late. She said we were shifting the blame, claiming they were only busy until 10:00 and that the desk was empty afterward, so we couldn’t use that as an excuse. I replied that I was on vacation, not working, and wouldn’t constantly watch the desk. Moreover, the seating area was designed to face away from the desk. I also pointed out that I had spent time shopping in their gift shop, which should be beneficial for their business. I even showed her the receipts. During the argument, she admitted she had seen us sitting there early on, yet still wanted to charge us. I said I could pay if needed, but I couldn’t accept this situation. Even though I wasn’t charged in the end, the experience left a bad impression on me. The whole experience ruined my mood for the trip. For the first four days, I felt that the people in Shikoku were friendlier than those in Kyoto and Osaka, and the scenery was beautiful, making our self-drive tour very comfortable. However, this terrible hotel experience completely ruined our plans. Originally, we wanted to leave our luggage and explore the area, but fearing they might charge us extra for parking, we decided to leave immediately. After checking other negative reviews, I found similar instances of being charged for being late. I think the hotel should reflect deeply on this. The staff’s quality is really poor. Hotels should earn money through service, not by using such strange methods, which will only accelerate their downfall. Having visited Japan many times, this was my first encounter with such a terrible hotel.

Terrible New Year eve buffet dinner ! Wagyu was cold , while the abalone had a very fishy/foul smell. For the price, the food was an absolute joke.

The service was impeccable. When we arrived by a Taxi, the staffer helped us to get our luggages out. We were a little early, so we took a stroll at the nearby community hot spring bath. When we came back, our luggages are already inside of our room. The dinner was a memorable multi-course meal. The complementary breakfast offer so many choices, western style, Japanese style, I couldn't sample them all. The drawback is that our room is pretty small, especially the bathroom. The expectation might be that most guests will use the rooftop hot spring bath, but giving bathroom a little more space would be greatly appreciated.

It was a luxury hotel with reasonable price. Room: I had a tatami (Japanese style) room, and it seemed very pretty. The atmosphere was very chill, I spent a relaxing time in the room. Food: I had a course dinner at the hotel, and the food itself was quite good. I wouldn’t say it was as good as some french restaurant, but I enjoyed it pretty much. For the breakfast, you’ll have two choices from Japanese style and Western style. I recommend to choose western style as their curry was amazing 🍛 Onsen: It’s on the roof of the hotel, so you can enjoy beautiful view of Matsuyama city with bathing in a onsen. The facility was clean and they prepared different sorts of amenities.

Everything is good but WiFi is super slow and get disconnected often