Had a great stay near to everything and for the money excellent value , nice views overlooking the bay , staff was friendly and helpful. So all in all excellent value from my stay in the bay hotel

Hotel is very run down and tired. In need of a huge refurb! Hot water took approx 5-10 mins to come through and the water pressure in the shower was very nearly non existent! We did try and talk to the hotel but was informed the maintenance man wasn’t back in until the day we left. Check in is 4pm and not 3pm as stated. The chap on reception informed us when we tried to check in, he wasn’t very helpful at all! Said it changed a while ago but it’s not been updated. Their communication is rubbish! Sat speaking to an elderly lady who had travelled for hours and with check in now later, she was asked to wait. She asked then if she could have a cup of tea and she was greeted with ‘the bar is closed, sorry’. Carpets are tread bare in quite a few places and heavily stained in areas too! Breakfast was ok, but not great with replenishing items once gone, so try not to be late down. Overall, my advice would be to avoid if possible. There are much nicer places to stay.

I was very disappointed with my stay. The room was in poor condition and did not meet my expectations. The carpet near the entrance was old and worn, while the toilet and shower were in an unacceptable state. The entrance door to the room was extremely old and appeared to be in need of replacement. Overall, the room was poorly maintained, and the quality of the accommodation did not justify the standard that was advertised. I would not recommend staying here unless significant improvements

The only thing wrong is that the hotel needs upgrading, there were stains on the carpet in reception, as well as in the bar area, in some of the rooms as well. if you are an older guest or have mobility problems the room that we were in, had a bath, with a shower over but I could not access, no room to sit on the toilet as the basin was too close to the toilet and had a nasty crack in it. No lift to access our room, just a staircase which I have a job to use as I have severe arthritis. My fault I should of asked about disabled facilities.

Room was disgusting especially the curtains. They did change them, but I don't think they tried too hard to clean room. It still felt like there was sand in the carpet. The bed was really comfortable though and breakfast was lovely. They did change the fan when it broke. Most of the staff were pleasant enough. One hotel I will not be going back to.

Mold on the ceiling, broken tv, curtain falling off rail, stains everywhere. To quote the manager, “You booked a room not a picture”. The room they gave us was certainly not in any pictures they advertised, it was absolutely decrepit.

The property's location was highly advantageous, offering convenient pedestrian access to beachside dining establishments and cultural institutions. However, the building itself is quite aged, and the elevator functionality was inconsistent. Furthermore, the breakfast offerings were rather unremarkable, with limited choices available.

Could do with a deep clean and some updating. Very basic but fine as a place to just get your head down

The hotel is very run down. The carpets are in terrible condition and looks like someone has died on them! The whole hotel needs a major renovation. Location is best thing about it - right next to the beach and train station.

It's shocking that they are able to charge so much for such poorly maintained rooms and hotel. Our room didn't look at all what was depicted on the Hotels.com page. The front desk carpet has a huge stain (old one, not new!) giving a terrible first impression of the lack of care. The wallpaper up the staircase was very old and tired-looking. There was just a dribble of hot water in the bathroom sink and the shower pressure was very feeble. Not to be re-booked!

Average but could be lovely with the view

I have had the misfortune of staying in many hotels, but this easily takes the title of the absolute worst. The only reason this place isn't getting zero stars is the location, but even that comes with a massive "buyer beware" warning. The Mobility Nightmare: While the hotel is close to the beach, "close" means navigating a relentless series of steep stairs. This theme continues inside; there are stairs to get everywhere. This building is a complete no-go if you have any mobility issues or heavy luggage. It is the furthest thing from "user-friendly" I’ve ever seen. Filth and Decay The word "dated" is too kind. it’s gross and falling apart. The carpets are covered in mystery stains and are literally fraying at the seams. In our room, bits of the wall were actually crumbling off. The bathroom was a joke: the toilet roll holder fell off the wall the moment it was touched, and the shower was a pathetic trickle that barely qualified as running water. The Breakfast Fiasco Don't bother waking up for the food. Despite breakfast supposedly serving until 9:30 AM, we arrived just before 9:00 AM to find absolutely nothing left. No replenishment, no effort, just empty trays. Service While the reception staff were admittedly nice, the rest of the team clearly didn't want to be there and were far from welcoming. Verdict: Save your money. The sea view isn't worth the filth, the broken fixtures, and the exhaustion of navigating a hotel that is essentially an obstacle course. Disgusting!

First impressions were quite good. Helpful receptionist. Although we did notice a fairly grubby carpet in the reception area. And then upon walking to our room noticed the light coloured carpet throughout was grubby and stained with spillage here and there. Our room was somewhat disappointing Although did have a kettle with tea and coffee making facilities. The bathroom was smelly with the suite chipped in various places and the power cable to the towel rail was crudely drilled through the wall to the adjacent hallway. There was a live singer directly below us which kept us awake until quite late. Sorry but we will not be returning to this establishment. Requires vastly modernising.

This hotel is in a great location, but is really run down. The carpets are all stained, stairwell musty smelling, and the elevator only serves part of the hotel. The free parking is nice (when available) but be prepared to haul your bags up and down the street and stairs. Breakfast was good, but not available until 8am.

Bedding very clean bathroom and white towels also clean. Toiletries pathetic! View from the bedroom window superb! Uninterrupted view of the beach and sea. The bedroom carpet was reasonably clean but ceiling and wall paint peeling. Windows old and filthy and not able to be opened given a fan that was useless! Curtains broken old and hanging off in places Generally extremely dilapidated hotel Public areas bereft of any character with old extremely filthy stained carpets throughout. I could not with any conscious recommend to anyone Position of hotel to town is superb. Such a shame

This hotel has great views. Almost everything else sucks. You are greeted by a dusty, stained carpet. The service, not that welcoming and the typical information you would expect…WiFi, timing of breakfast, reminder of check out times etc was not forthcoming and when asked, information was relayed with zero enthusiasm. Staff at breakfast were better and the breakfast was okay. As for cleanliness, if you are staying here, walk with sanitizer and flash. If you have a dust allergy, forget it. It’s a shame because the accommodation is roomy and the sea view, lovely.

Staff were friendly and helpful. Carpets downstairs were so bad but presume they are in process of changes. ?? Bedrooms seem to have recently been done up. Large with an amazing view of Porthminster beach. But single glazed as old building so quite noisy. Also noise from other floors and creeky floorboards! Bedside sockets did have USB bedroom clean but bathroom floor not great. Skip out the front plus old broken chairs outside against building doesn’t look good. But good location for town and did the job for a one night stay. Got a free parking place out front of the hotel, next to broken chairs. First come basis. Also very useful in St ives.

We couldn’t even stay the night because the window was boarded up with wood. And the fan that was provided was blowing hot air and was full of dust.

We have just returned. On arrival the man at reception was quite rude and abrupt Our room was horrible, the shower broke so unable to shower for one day.. No maintenance man on call to repair so one of the young girls at reception give a go. She got it working but it only had one temperature (scalding hot). Back we went to reception, she said she would try her best for us and to be fair it was working when we came back.apart from the rude man at reception desk,the rest were all good. The property needs a complete refurbishment. So tired and dirty. The carpet,we'll I've never seen anything like it. Breakfast ok and location very good,but the owner needs to pull his finger out

The hotel is situated in a good position to walk into St Ives or beach within minutes. The view was amazing too. Room was comfortable, clean but in need of a revamp. The parking was a massive bonus for St Ives, unable to use lounge areas as had our little dog with us.