We were pretty disappointed with the service at the Bistro. It took far too long to get our breakfast, the kitchen seemed unable to meet the requests of the guests in an efficient manner & were running out of key ingredients. We asked for brown bread which they were out of, then it was sausage & bacon, then they couldn't find the decaf coffee, they were out of fruit, etc., etc. The key pads to the room would work one minute then not the next minute.

Heritage buildings, just beautiful. The rooms are large size, ours had a king bed. Friendly staff, breakfast included, free parking is a bonus. We will definitely stay there again.

Clean room, wonderful breakfast and very helpful staff.

Great location - staff are excellent- very good breakfast and free and easy parking.

Clean good food close to downtown

The Bistro was excellent with excellent staff, the desk staff were professional. Make sure to ask for the coupons for breakfast and 15% off coupons for meals at the restaurant, we used them for 2 dinners. We stayed for 3 nights, decor in room was lovely, jacuzzi was big but the jets were weak and noisy. A cleaning staff never came near our room the whole time we were there. I saw 2 cleaning ladies in the hallway, june 16, just after 5pm, I asked them if they were going to do our room and they said no. I politely asked for some towels which was on their cart infront of them but they said I had to go to the front desk for them. I went to front desk and explained to them and they were happy to oblige and brought us towels and coffee, sugar for the room. Hotel looked fancy but lacks some details, the cleaning staff is probably the most unhelpful I have ever experienced.

Unit was very clean and comfortable as depicted online-breakfast was delicious and the staff were very friendly and accommodating- will definitely book again

nice jetted tub in our room

I liked the eager, pleasing staff. The room was nicely appointed as was the bathroom. The mattress was terrible, very saggy to the middle. The wifi signal however was worse. Complained almost every day i was there, they kept saying they were working on it, but it never got better. If you need good reliable wifi, dont stay here. Used my phone as a Hotspot and likely incurred heavy data costs. The restaurant was good WHEN they were staffed. Only had 1 person first thing in morning to both cook and serve tables. Good location!

Rooms were clean, staff were as helpful as could be, TVs were not working, and likely hadn’t for some time. Staff tried to help to no avail. Parking was good, complimentary breakfast was very tasty.

reer

Quiet with large rooms; delicious breakfasts; fabulous location

Nice breakfast and clean rooms. A bit of a walk from the downtown if you’re planning a late night in George Street.

The rooms at Thai cute little hotel were large, clean and full of character. The staff were so incredibly friendly and helpful, service I have not seen in a long time. And it was every single one of them! The restaurant onsite was often out of items, which is my only complaint. But overall would absolutely recommend and stay here again.

Wonderful breakfast! Staff were very helpful.

Le personnel très peu accueillant « à l’accueil! ». En général on nous ignorait mais le personnel répondait à nos salutations! Le calorifère sous le l’évier de la chambre (212 si je me souviens ?) était très poussiéreux. La chambre vrmt « outdated » avec un grand besoin de rénovation. Les rideaux!! Je suis sans mots! La literie n’était pas confortable et de pauvre qualité! Le lit était ok mais les oreillers tellement gros qu’ils n’étaient pas du tout confortables. Il y avait 5 choix pour le déjeuner et à chaque jour il manquait un item! Pas de fruits, pas de bacon, pas de yogourt! Déconcertant et frustrant! Les gens de la salle à déjeuner étaient par contre vraiment gentils et accueillants. J’ai échappé un grand verre de jus sur le tapis ds le corridor près de l’ascenseur et j’ai avisé un membre de votre personnel! Le tapis n’a pas été essuyé! La loi du moindre effort qui ne m’a nullement inspirée et qui a fait en sorte que je n’ai pas donné l’accès à notre chambre à votre personnel lors de notre séjour! Manque de confiance en eux pour nettoyer! No pride! Nous avons été déçus et ce que nous avons le plus apprécié c’est la facilité de stationner car il y avait amplement d’espaces! Ce n’est pas un endroit que ns recommanderions à nos proches, à nos amis …. Malheureusement! Merci!

Everything was great. Sometimes no attendant to assistance at the front desk.

Room was great, breakfast was yummy, staff were pleasant

Free parking, great breakfast, friendly staff, clean rooms. Only a 5 minute drive to downtown.

We stayed in room 104, which was very clean. The lighting in the room could be better. The black out curtain doesn’t work to keep the light out. And it also doesn’t make sense to have the curtain covering the ac unit. The ac unit itself makes clicking and knocking noises. The staff at the hotel are wonderful. Breakfast was included but only came with one egg, which was not sufficient.