The shower area was dirty and needed scrubbing, and the toilet bowl was old and stained. Housekeeping entered the room to clean, but the toilet bowl was still dirty when we returned, and no spare toilet paper was left. There were three of us in the room and an extra bed had been ordered, but only one bath towel was provided.
We also visited the pool area on the 2nd floor, which was quite messy. Snacks were scattered across the floor, the sofa area was untidy and dirty with food remnants, and we found cigarette ash on the table. we found no one and cared to clean the whole are.