The rooms are nasty, no towels, no shampoo or soap, no air conditioner, all the pictures they show online are fake. I won't recommend it to anyone. Please stay away from this place.

Bed bugs, showers worked every other day, Toilets randomly worked, pictures on Expedia were not an accurate representation of the facility. Clearly doctored to appear better than it was. At best a 1 star hotel. Everything was overpriced for what you received.

Very comfortable beds, clean. I have no complaints, poor wifi and breakfast was weak but we had no problem with it. We had a beautiful view of the ocean and nice balcony, very friendly helpful staff. There is a restaurant just beside the hotel,El Mirado, to the left if you have your back to the ocean which is worth checking out, have to walk up a hill, well worth the walk. Not a lot of stir, bring a book.

The stairs were very steep.

Customer service terrible, restaurant charges triple everything. Not nice to customers, rude, bugs everywhere. Terrible experience

they sell themselves as a resort, when we got there, everything was under construction, they were filling up small rooms with 10 people, the bathroom didn't have a door, and they forgot to clean the room 2 of the 3 days we were there... very disappointed with the hotel.

It was a nightmare ! The hotel is a mess, unclean, stinky, disgusting, etc. I tried to leave the hotel the next day, but when I contacted expedia team, they didn’t resolve my problem I’m very upset and disappointed

Poor customer service, ran out of water twice while showering on the first two nights, when we called the hotel the manager who picked up said he was already home and we need to call some other number not sure why his es listed! People upfront were just rude for no reason if they don’t want to deal with customers then don’t work in that type of field, restaurant needs more staff they kept telling us to go to the bar to eat we did and when they were at full capacity we just went back up the guy told us to give the wrong room number so we don’t get a bad experience? Extremely unhappy with this place! Never again

Bad xperience

Wiffi

Good: location! Great beach and beautiful view. Bad: poor staff service, wifi doesn't work and doesn't reach the rooms, the bar's music is uncomfortably loud on most rooms and plays nonstop from late morning until late at night...

Hotel is not a 3 star don’t expect anything. There is no safety box in the room, they offer safety room in reception which is we didn’t do that, you leave your stuff in your which is I don’t like it. No fridge in the room, room is small because of dormitory bed, Very expensive compare the service doesn’t worth it. Room are not clean, blankets are dirty even though they changed. Food is okay big portions like Peruvian style but expensive. Fiend, don’t book if you are not desperate.

Great place to stay on the beach! No wifi in room, had to go close to lobby area to use.

Nice hotel, close to beach, good party at night. Improving WiFi will be good.

This hotel is ok for a short stay. The pictures made it seem better than what it is. I think it is a bit expensive for the room. It is in a good location though with direct access to the beach. The area is isolated and quiet. Just not a fancy room, it is basic instead.

Personal amable

Se limpiaron las manos al decir que no podía viajar por el paro de transportistas. tanto el hotel costa blanca de Máncora como la empresa trivago - hoteles.com, tampoco pude cambiar a fecha para otra ocasión.. su logística un asco.. mucho que desear... ni mas con trivago y este hotel.

Muy bonita la estructura pero, no hay red wifi ni señal,ni señal en la tv ni cable como mencionan al inicio,no hay restaurantes cercas, el desayuno es pan con mantequilla muy básico, la limpieza masomenos vidrios del balcón sucios d manos podrían aprovechar mucho mejor la estructura del hotel q es bonita.

Mal servicio. No hay relacion entre calidad y precio. Las instalaciones huelen mal. No lo recomiendo.

Para todo el publico en general, este hotel aprovecha el monopolio de la zona, tiene el mejor lugar de la playa, y por esa razon te ofrecen un servicio pesimo, el personal contratado carece de empatia y motivacion(talves sus salarios no sean justos) pero el trato se resume en : "si quieres tambien". Mal organizados desde el administrador, lo cual demoran en el check in.