Did not attend gym

We had an early flight so we weee only able to use the early breakfast. It was nice that they provided it but they did not replenish it so there was nothing left after a short time. The room was sparse. No tissues at all. Floors were not as clean as we’d like. Airport shuttle was easy and efficient. They do not help with putting luggage in van, FYI.

Spacious and modern rooms.

This was my second time staying at the hotel and I was very happy with everything again, definitely will be going back in the future. Great location, service and amenities!

We enjoyed our short stay there and we were very happy with everything.

The hotel is very close to Sofia Airport, which makes it extremely convenient. The airport shuttle was on time and easy to spot thanks to the hotel logo—though on rainy or muddy days the shuttle can get dirty, making the logo harder to see, so pay close attention. One of the best features is the Metro station, located just about 150 feet to the left of the airport exit glass door. You can enter the Metro using a U.S. or EU credit card—no cash or tickets needed. Tap your card at turnstiles up to three stations (as required), and you will not be charged multiple times. Instead, it'll be capped at ONLY 2.34 euros (for the entire day as a discounted rate). It will not notify you on phone (if enabled) and will appear later on your card app, not immediately. The hotel shuttle can also drop you off at the airport upon request (every 20 mins)—just make a reservation ahead of time. When returning, simply call the front desk and they will pick you up within 5–10 minutes. Credit cards are widely accepted throughout the city, including at the hotel. Breakfast was included in my package, and it was surprisingly good—far more nutritious and satisfying than breakfasts offered in many U.S. hotels. Overall, the hotel is very clean, and the staff members are attentive and respectful. Highly recommended.

Good clean room. Professional staff. Good breakfast.

Wonderful

Great Hotel. We’re going back there

It is conveniently located by the airport. I stay here whenever I have a long or an early flight. Hotel is showing sign of age. Service can be hit or miss.

Always a good stay here and free shuttle is brilliant

It was easy to find

Clean room, free coffee and breakfast items in the lobby early morning which is very nice if you have a 6am fligh.

Room was clean and large. Staff were friendly and shuttle to the airport great.

Very clean room, staff friendly, restaurant great. This was my second time staying in this hotel, and will be coming back again.

Yes

lovely hotel, modern, clean rooms, and the airport transfer helps. The QR code for the room service menu doesn't work or I didnt figure it out but apart from that great.

Nice hotel... Internet kept cutting out

Everything was great.

Airport shuttle was very accessible and punctual. The staff was friendly and efficient. Close proximity to the airport My only problem was lack of hot water to shower at night.