Staff are lovely, friendly and very helpful. Outside seating, garden and bar are all attractive and comfortable, however the room we had was extremely dated with stained carpet and tatty furniture. The bathroom was a good size but the shower definitely needs updating. We were in a room on the ground floor and floors above us were extremely creaky and it was possible to hear everything that went on. Rooms are most definitely not 4 star quality and I I'd struggle to give them 3 stars. It's impossible to get a good night's sleep as although other guests were not particularly noisy, everything can be heard through the walls which gives no privacy

The one staff member I saw during my visit was very helpful and polite. I stayed previously in the heat and the room was ok even if no aircon. This time the room was very hot, the wooden floor was hotter than underfloor heating. The room itself had no side lamps so couldn’t read in bed and the light switch was the other side of the room, there was wood missing from the side units, a stain on the curtains, the bathroom door didn’t have a catch so couldn’t close fully unless locked from the inside - so light came through the bathroom door in the morning. There were 4 very loud bangs during the night that woke me startled and struggled to get much sleep at all. Very disappointed this time.

My son and I stayed here for one night in the summer holidays. The hotel was nice and the room/beds were comfortable, albeit a bit stuffy in the heat. No fans and the window had restricted opening. Staff were helpful and welcoming. There were a couple of downfalls for me hence 3 stars overall. We had stopped at Wembley for the Pixar experience and a walk around the shops etc on our way up, so when we got to our room we wanted to kick off our shoes, get comfortable and relax for the evening. However, our phone in our room wasn't working to be able to order room service, so I had to go down to order it. Which isn't a huge deal, but kind of takes the point away of wanting room service so you can be lazy and not move from your room 😅 when the food arrived, my sons steak turned up first, but without any cutlery, so by the time the lady came back up with my food and the cutlery, his food was actually cold. Which was a shame! Had he been given his cutlery at the same time he could have tucked in straight away. The breakfast wasn't the best and because we arrived at the later end, nothing had been refreshed, so the hot water for tea was lukewarm. Just small attentions to detail like this could make a big difference. Overall the stay was pleasant. It was quiet at night and the staff were lovely. But I would be unlikely to stay again.

Staff were really friendly and welcoming, It was very child friendly. The room was clean and comfortable. The overall atmosphere was warm and welcoming. I would stay again,

Lovely friendly staff. Relaxing communal areas. Beautiful gardens with relaxing dinning experience. Excellent food reasonably priced. Spacious if a little dated rooms. Only issue was very hot in room. Fan provided and window open but stuffy.

Friendly Staff is the best feature of this hotel. I personally wouldn't rate this hotel as a four star hotel. Best way to describe this hotel is tired and in need of refurb. The carpets are stained and the curtains are tatty. Bed old and rickety and in need of maintenance. No cold water bathroom basin taps, both run boiling hot. As mentioned already the staff are helpful and friendly.

Staff are lovely

Nice size room I was expecting a standard double bed so was surprised and pleased to find we had super king size bed…two divans connected together..There was an ironing board, iron and hairdryer. Nice large bath with overhead shower. Tea making facilities …..although would have been quite nice to have some biscuits ! Lounge area very nice classic style and dining room.We did decide to have breakfast on the day and were pleased with it. Staff were all very pleasant and helpful. Lovely garden area and free parking.It is within easy reach of the town. Would stay again if visiting the area.

Receptionist was fantastic offering us a complimentary upgrade to a deluxe room. This was very much appreciated. Thank you so much.

Great accomodatiion! We had a one night stop arriving late at Luton airport. Staff very friendly even at late hours, bar open 😉

Overall an okay stay, our room had a funny smell when we first went in, however we kept being disturbed by door banging in the corridors most of the night as they didn’t have soft closing door hinges on them and the rooms aren’t very sound proof, also not much choice food wise on the menu for anyone who is a fussy eater so had to walk out to find somewhere to eat, also found the hotel quite dark when you walk into reception and not overly appealing, in comparison to other hotels.

Good location for me and garden bar area was great, food OK but building tired

We booked a bed & breakfast stay. The room was pleasant and clean. Staff were largely absent and we were unable to gain any assistance from Reception in the morning in regard to the very poor breakfast situation. We waited for a table only to told to ‘find a space’ - every table was littered with the previous occupants finished breakfasts. There was no bread, no pastries, no milk, no cutlery and no service or assistance. We left to find a cafe around the corner for our breakfast after a rushed conversation about the possibility of a refund with ‘Sana’. It was by her account her 2nd day on the job and seemed entirely unsupported or assisted by any management whatsoever. It was very poor and we will be following up directly with the hotel for a refund - though based on our experience of reception I doubt we will receive a response!

We have just spent 3 night at the Old Palace Lodge, Dunstable, after booking through your site. We have been disappointed from start to finish. The property were not very helpful in resolving our issues. Day one, mixer on bath/shower did not work. So we had the bath filling up as we tried to shower. It couldn’t be regulated properly because the mixer did not work and it was dangerous. Scalding hot water or freezing cold. Service in the restaurant was appalling. Only 1 member of staff on duty. Orders wrong, delays in topping items up. A jug of hot water for tea that ran out every 5 minutes. The service for the next two mornings was worse (if that was at all possible). Ordered food at 9am and got it at 9.50am. It was a very expensive stay and to be honest. It wasn’t worth it.

Very aged, quite dirty. Definitely not 4 star. Staff were friendly though

Very professional staff, helpful, and eager to help. The place was on a main road but I couldn't hear any traffic noise. The rooms where clean and tidy. The bed was comfortable. We really enjoyed sitting in the garden area. Only drawback was no air con in the rooms but we did have a fan which was adequate. I would recommend thos place to needing to stay in or around this area. If I need to be in the area again I would definitely use this hotel again. Thank you for the great time.

all adequate but not a four star property in my opinion, needs upgrading. extensive use of very low wattage l.e.d lighting makes for a very gloomy interior and safety concerns near stairs and differing floor levels.very expensive for what it is.

Friendly and helpful reception. Clean room cosy bar with good service Car park a bit tight not helped by the careless tossers who park across 2 bays. Not the hotel fault. Convenient location. Good value.

Booked room (twin) not ready on arrival (35 minutes after check in open. Was told could be 30-45 mins which was not acceptable. Asked if any room type was ready and was offered a double. This room (303) was terrible. There was no where to sit apart from bed. Room temp was around 40c even with windows open. No fan in room and only a single towel. Bath taps only ran shower with no way to use bath and wooden surround was split, damp and breaking up. When reported to Reception was offered no alternative or potential fix (no additional towels as other guests were also complaining same). I asked for a fan and a chair but was advised some rooms do not have additional seating. On return at 8:30pm a fan had been put in room but made no difference to temp. There was no way you could sleep in that room at that temperature so made the decision to vacate room and return home. At Reception was offered nothing apart from sorry you need to leave. Absolutely shocking service during the 5 hours of which I spent 50 mins in room. This hotel should be closed down or requires significant infrastructure changes to make rooms inhabitable.

Four-star it is not. Have stayed here many times before but won't be staying here again uless there is a dramatic improvement. Would have hoped, having re-opened after a long closure to paying guests, that basic decor would have been refreshed and standards maintained. Instead, tired decor, worn carpets, a musty smell in corridors, and an expectation of DIY - rooms not cleaned unless requested, no hotel information in room, no water or even glasses in room... Biggest downside is the outsourced catering. Restaurant used to be good - no longer. Breakfast barely adequate and simple bacon roll took 25 mins to arrive (4 people in there so not exactly rushed off their feet). Meal previous evening was edible at best. Pity really - used to be a good hotel. Very disappointing.