Overall Ratings & Reviews Four Points By Sheraton Manhattan Midtown West

Great stay! Close to many places. Excellent customer service

Loved all of the complimentary items, the hotel is really close to the 7 line and it was relatively easy to navigate! lots of good restaurants and conveniences are nearby. Would stay here again!

Great location and helpful staff.

It was a good property. The staff was not very friendly. Some parts of the hotel was under construction at the time. Walkable distance to public transportation

Excellent

Shoutout to front desk agents Marvin and Marve for their outstanding assistance! The hotel’s location is ideal and the stay was overall great. My only issue was that the pillows were too soft and lacked firmness.

Stayed with my daughter for the weekend. Clean, good bathroom. Great for the price.

It’s great but cold because of wind near water!

The front desk folks were friendly and helpful. Great location. We intend to stay there again

Both gentleman at the front desk were extremely friendly! Upgraded us to a bigger room and went out of their way to be kind and helpful! I would stay here anytime!

Great

Light switch in bathroom is very difficult to turn on. Ask front desk and got a answer that was not useful. Mattress was lumpy.

The property is clean & nice, location is convenient, all staff we encountered, including housekeeping, were very nice, friendly & accommodating except for 1 female receptionist who was aloof & never smiled at us.

Definitely great stay

Came in to attend a game at MSG. Great location! Had everything you need! Very Clean! Accommodating staff! Would definitely stay here again.

Perfectly regular hotel experience. Needed a place for a work event with family event tagged on. Was easily able to book two room across from each other for convenience.

The hotel was clean with friendly staff. It was advertised on Expedia as having sound proof rooms… it definitely does not! Close to shopping. The restaurant was closed since under renovation but did not try the take away options that were available at from desk.

This hotel and its' location is ideal for a nice getaway where you can stay at a solid hotel in the middle of everything.

As far as NYC hotels go I was surprised by the size of the room which I found to be more than enough for the location. Rooms and especially bathroom was clean, fresh and renovated. Restaurant and bar were closed for upgrades but there is a great little breakfast spot right next door and loads of great restaurant options within a short walk of the property. Marvin, the front desk manager, makes any stay perfect as he is engaging, pleasant, helpful and efficient in every respect. He and his team handle things efficiently and even when I stupidly left my laptop in the room - it was safely in lost property at the days end when I got back to the property. I had from Marvin two great restaurant options and both turned out to be amazing - Tavola an authentic Sicilian and Unlce Jacks, an excellent steak/fish eatery both close by. Location great if you are doing a show at Javitts, a useful USP store 5 minutes away and the centre a 10 minutes walk. Given it was - 13c during our stay the location was great. Kudos again Marvin and team for running a tight ship and keeping us all on track - who said New York was unfriendly, I found everyone everywhere friendly and service orientated. The only thing I did not enjoy was the recent decriminalisation of soft drugs like weed, the city streets stink of it - gross - even outside the police stations people walk by joint in hand puffing away - scared for the city in a few years time with this!! Kudos Marvin, see you next time in NYC

Wasn’t impressed with the property and entrance needs an updating