Ideal location with marvellous views of the cathedral. Parking easy. The hotel itself tired and reminiscent of previous faded 1980s glories. Needs refurbishment. The staff though truly excellent and that was a redeeming feature

Part of the divan (bed) was broken. So seemed like sleeping at an angle with head below your feet. Solved by turning bed around but didn’t solve the problem of it being broken! Breakfast was good and plentiful. Didn’t eat dinner in hotel so can’t comment. Excellent location right opposite cathedral but be aware the cathedral bells toll every 15 minutes between 7am & 11pm!

Very good location for cathedral area

Absolutely revolting. The corridor smelt of urine. The amount of cobwebs in the room was a joke. There was several millimetres of dust on the lampshade, the paint was peeling off the walls in large patches, the cheap flat pack furniture was all chipped which really stood out as it was all dark grey/black and the paint in the bathroom had given up and gone home. The breakfast was poor, even the bacon was awful. The grapes actually had mould on them. The coffee in the room was undrinkable. It is such a shame as this hotel really lets a beautiful city down.

Staff were lovely, location was fantastic ,breakfast was great.... hotel was just tired and needs decorating.

Located in good position with view of the cathedral. Breakfast buffet with good choice. Friendly and helpful staff.

The hotel was in a great location and had good car parking. The staff were very welcoming. The room was clean and an adequate size. There was a good selection availability at the breakfast buffet.

It is a lovely hotel, with amazing views of the Cathedral. The staff are extremely helpful but the rooms and corridors are very tired and need a redecoration. Glad the lift is now fixed. Food is also good.

clean room (cleaning staff very good) all staff polite and helpful close to all amenities good value

Brilliant location Hotel tired and really needs updating and refurbishing Enjoyed a good two night stay and the staff helped

The breakfast was not consistent with the four star grading of the hotel. The selection of cheeses was two small pieces and the selection of continental meats was dry.

Very helpful staff, next to Cathedral and City centre. Easy car parking.

Clean Hotel but very, very tired. Hotel were excellent 5 star + Food average Terrific view of Cathedral and in an excellent location for tourist. Not very disabled friendly.

ok

Great position near both the cathedral and castle.

Great location behind the cathedral.The room and bathroom were clean and quiet. Staff were very friendly and helpful. Breakfast choice was great and even though it was buffet/help yourself the quality of the food was good. The room itself was a bit shabby around the edges. There were stains on the carpet and the furniture was scratched and outdated. Whilst the bathroom looked like it had recently been retiled the taps and shower head were covered in what I guess was limescale.The remote control for the television was filthy. The building itself was very 1960's and I found it a bit strange that reception was round the side in the basement. Overall OK for a 2 night stay. I chose this hotel as I needed to be near the hospital as visiting a sick relative.

It was the staff that made the stay very good. They all put themselves that extra bit.

Room clean and in good order. Breakfast and evening meal very good

Th rooms were clean . The staff was very friendly and helpful

The hotel rooms need a freshen up but spotlessly clean. Staff very helpful and polite.