Overall Ratings & Reviews Torel Avantgarde

This is one of my favorite hotels I've ever stayed in. Our room was beautiful with amazing views. The staff went above and beyond... From the initial tour, to just being immediately available to answer any questions you might have on Whatsapp. The breakfast was wonderful too. I can't recommend this hotel enough.

Enjoyed our stay! Convenient and safe location. The staff was very friendly and helpful.

I would not stay here again.

This is a charming, eclectic art oriented hotel. The flower room bar is delightful, a great place for photos. The location is great for sightseeing in the central historic district. What really sets this hotel apart is the staff. They could not have been more welcoming, helpful, kind and fun. We are definitely planning on returning!

Staff was excellent

We had 2 rooms one room was great other one smelt very very bad, they has someone come clean but the smell lingered for the 3 days we stayed. They did not give us a new room. The rooms are very very dark. For breakfast we are vegetarian and not much to eat and they would not accommodate to make something for us The staff is excellent and amazing and took the extra step to help us

My husband and I loved our stay at the Torel Avantgarde. We were forced to make a last minute reservation after finding that the AriBnB we reserved was horrible and not at all as advertised. Last minute reservations can be tricky when you are also traveling with two small dogs. However, the front desk staff responded to our inquiry immediately and we were warmly welcomed upon arrival. All of the rooms are named after artists and we were assigned the Van Gogh Suite. Like Van Gogh, the room was dry and moody. It was also very spacious with lots of room for our luggage. Housekeeping brought up two beds for our dogs and treats. They also offered bowls but we had brought our own. We were also given a bottle of champagne and offered two drinks at the bar. The bed was very comfortable and I slept quite well. Everyone at the hotel treated our dogs like celebrities. We were even able to bring them downstairs for breakfast and dinner because we had them in a stroller. The breakfast buffet is great. The bread that is served at the hotel is amongst the best I have eaten in my life. The staff was so accommodating and professional. One person asked us where we were going for the day and offered us lunch suggestions. The manager also comped our parking fees for each day because of an unfortunate experience we had at dinner. They also left a card in our car wishing us a safe journey and provided a bottle of water. Great staff and accommodations!

The hotel design is ver unique

The staff is great—they are the best part of this hotel. However, the room is poorly maintained, dusty, and dirty. Our stay there was unpleasant

The breakfast was amazing! Walking distance to so much or a short cab ride.

Great spot!

Everything about the hotel was great, the staff was friendly and accommodating, as a family of 4 we walked everywhere! The only complaint my husband had was the room needed more lighting, but aside from that we loved our stay at this property.

Really loved the stay. We upgraded to a suite and it was a pleasant experience all around. The things driving my review down from 5 to 4 are small and not deal breakers but worth noting to give feedback. Positives are everything imaginable we were happy with. This is a beautiful hotel and feels like a luxury experience with kind and attentive staff Negatives Some of the things they do are not very clear/slightly confusing and the additional small charges can add up/get thrown on top if you’re not vigilant. It’s not the end of the world but something to note. For example we were told we’d have a complimentary drink when we checked in (similar to a 4star hotel in Lisbon) we decided on night 4/4 to use the drink and went to the bar and ordered. I mentioned we were doing the complimentary drink and staff didn’t say anything to correct us when we ordered 2 Porto tonics. At the end we finished and I was given the bill. They clarified that the drinks were not free, only red/white wine, etc etc etc. it was $20 so I paid it without complaint. My issue here is this wasn’t clear after a few conversation points. Not a deal breaker but worth dropping. Same with checking out. When checking out they showed the bill for the drinks as mentioned but then there was another $25 charge for “city taxes” I agreed to it, paid and went on my way. My complaint is this was handled up front or mentioned when checking it. Not terrible, not even bad and understandable but the clarification early lacked

Excellent property with great amenities. Staff was outstanding and extremely helpful.

Torel Avantgarde was the perfect place for our trip to Porto. From the warm welcome we received from the staff to the delicious breakfast buffet and omelet station each morning, we couldn’t have asked for a better stay. The room was very spacious and unique, and the property was beyond beautiful and close to the river as well as numerous restaurants, shops and attractions. We will definitely stay here again if we find our way back to Porto and would recommend to anyone and everyone who is visiting. Thank you for an unforgettable stay!

Wonderful service, views, food and bar. The water pressure was severely lacking, to the point I was not able to wash my hair. It was in a great location with walks to the river and numerous gardens. We’ll be back.

Wonderful stay! Beautiful rooms, helpful staff.

The staff was welcoming and helpful.

I am in the luxury hospitality space in Mexico , running my own luxury villa rental company and after all my travels in Europe and around the globe with an affinity and appreciation for luxury experience, I have to say that this hotel reached the peaks of customer service excellence. The staff was very friendly and attentive, and very on point for pretty much everything. I was really impressed! Thank you to the team and hotel for creating a memorable experience.

The staff were so friendly and helpful. The room was perfect with one of the best views over Porto. Loved our stay.