Hotel is brilliant for kids. Soft play, swimming pool, use of water sports, outside playground.
Carpet in the room was pretty disgusting. Decor definitely needs updating but clean other than that.
kevin
with Partner
6.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Renovations to restaurant and bar area
Temporary dining area/bar. No draft beer, very poor selection of spirits
Breakfast on both days was chaotic with a number of members of staff wandering around aimlessly
No details of renovations on webbpage
Andrew
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Due to refurbishment there were insufficient tables to have breakfast for my arrival time. Poor.
Kevin
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Great location easy access to the city Richmond Twickenham
Steve
with Partner
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Great breakfast. Pool and thermal suite great. Lovely staff and wonderful location
Juli
with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Front desk staff was very helpful. We loved the fitness center and sauna.
Alistair
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Excellent check in, room ws very clean and had everything needed.
Aasima
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Absolutely lovely stay, brilliant amenities, couldn’t have been better
Aasima
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
A wonderful stay. Fab facilities, lovely staff and great room. Defo recommend
Pauline
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Excellent high standard throughout.
One small area needs attention in the dining room please request staff not to let cupboard door slam shut it makes you jump please install hinges to prevent that happening.
David
with Partner
8.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
The grounds and the gym/pool areas are great, however, the room was quite small. The door touched the lugage stand every time you opened it and there was only space for one person at the feet of the bed to go pass. The breakfast was very good.
Allan
with Partner
8.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
The place is very relaxing. The staff sre very friendly and helpful. The breakfast is good. The location is great with nice grounds fabulous local walks.
Mohamad
8.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Nice hotel with good facilities lovely swimming pool
Isoken
with Friends
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
It was an amazing experience for my niece 18th birthday. Everything was so great as planed. I will recommend and I will visit again very soon.
Alexa
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
It was fabulous dahling! Lovely place and huge room. I slept much better than I thought I would. They also kept saying feel free to use the leisure club facilities. Smashing!
Ben
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Staff were very accommodating
John
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Tomoko is amazing
Barbara
with Partner
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
The room was good. The shower could have been bigger. The hotel is well run and the staff are very friendly.
Shofna
Family
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The staff were very welcoming, patient and helpful. The room was as described which was clean and had all amenities. The breakfast included was wonderful as well. Very pleasant stay. Thank you.