The property is lovely as are the staff. Very kind and helpful. Housekeeping was disappointing. A wonderful wine cooler, but no cork screw opener. Dirty wine glasses sat in the room for days before they were removed and never replaced with clean glasses. The email provided serves one purpose - the initial contact with management. After that, there is NO communication, which was extraordinarily frustrating. We finally learned to communicate via Whatsapp and had helpful staff. This needs to be addressed by the owner. Perhaps it's the owner that doesn't man his email?

The property was beautiful, the rooms were wonderful and well kept and the staff were top class. Very friendly, helpful and always willing to chat about your day and give recommendations. Highly recommend to anyone staying in the area!

The Mansion is beautiful. The grounds are

lovely place for rest with your partner. Stylish, romantic suites. I really recommend it.

This was such a cool experience. The house and the grounds are hidden away but walkable to all the spots you want to go in Coyacoan. Their sommelier was especially helpful and friendly.

We are so impressed with our stay at Mansion Papilio! We arrived about an hour before check in and weren’t able to check in right away, however, we were immediately greeted by the most courteous staff and had assistance with our bags. Additionally, while we waited for our room we were brought glasses of complimentary wine and offered to order an amazing meal while we waited. The garden just outside the front of the mansion is where we were able to eat and it was such a pleasant experience. The staff was so attentive the whole way through making sure to check on us, bring us more wine or whatever we needed until our check in at 3PM! When we arrived in the Mansion to Check In, the appearance and aroma inside was spectacular. It was finely decorated for the holidays on top of having beautiful decor already! It was surprisingly very clean (sometimes hard to find with older style buildings). The room was spotless, everything was neat, clean, and felt fresh! In our bathroom, there was a massive shower and Jacuzzi tub and we had no issues with hot water at all, which I was a little skeptical at first because it is also hard to find scorching hot water in older style homes like this. During our stay we also were able to do the S’Mores and Fireplace experience in our room which was very easy to request at night time with the overnight staff! The staff was very courteous, helpful, and pleasant; not overbearing which I really enjoyed. It is a perfect 5 min walking distance from city!

Absolutely loved our stay here it was magical and the staff are so kind. We also loved the cats!

Clean Room , not a Spa

Quaint and beautifully decorated property with attentive and helpful staff.

Extremely charming, spacious, beautifully decorated mansion that completely transports you to another time and place.

This is a lovely quiet place to stay. The Mansion has very spacious and nicely equipped rooms and sits in the middle of a large garden with many trees and plants and active fountains. There are a couple of peacocks ranging about, as well as a very large tortoise. The staff is very friendly and helpful and speaks excellent English. When I return to CDMX with my wife, I will surely stay there again

Alonzo, Enrique, and Valeria at the reception were amazing! They checked in on me regularly to make sure I had everything I needed; I was working on a project with a deadline and they went out of their way to support me. They even brought me a glass of wine when they saw I was stressed.

Very calming place to stay especially if you like historical buildings.

The hotel is so beautiful and we loved all the animals! In addition to peacocks, they also have a giant tortoise and a cat. The staff was all very friendly and so kind and helpful. Highly recommend!

The property was lovely. It is reminiscent of a gentler time. The peacocks add a touch of elegance that is emphasized throughout the entire property. Just beautiful.

The Mansion Papilio is like transporting yourself back in time. My sister and I stayed three nights and it is not just for couples, we enjoyed every minute during our stay. From the peacocks to Picasso the cat and the sulcata tortoise to the furnishings, architecture, lawns and serenity. But what stood out the most was the beyond excellent service provided by our Mayordomo Alan. He gave us a tour of the Mansion and knows so much about the mansion’s history. He worked around the clock tirelessly to make sure we had everything we wanted. Even special requests like my non alcoholic cold beers! He is such an inspiration of loving his job and it shows his commitment to excellent service. We already miss the Mansion and we miss Alan as well. We are already planning our next stay!!! Thanks to everyone at the Mansion!

My stay overall was pretty good. The room was spacious and the property well maintained and very unique with a terrific location near many activities and restaurants in the center of Coyoacan. I have a few suggestions to make service a bit stronger, related to sharing more information should be provided upfront to help visitors (especially foreigners who don't speak Spanish) with instructions and tips upon arrival and basic / common FAQs, including: - provide the gate code in advance so that visitors are able to come in and not get confused waiting outside on the small sidewalk - communicate some common FAQs about the WiFi, water and other items ahead of guests arrival (I only later noticed that a lot of this information was actually provided in a booklet inside the room) - since the staff don't speak English, it makes it even more important to facilitate easy and timely communication of questions and requests especially during hours when the staff are not readily visible / reachable. Thank you!

Alan and Julieta were extremely helpful in caring for us. Wonderful history tour for the facility. Very informative. Walkable to Frida Kahlo and mercados.

The building and grounds have a great period feel. Peacocks add atmosphere. The free part of breakfast was just pineapple and coffee, beyond that is $, but good. Staff left us at the gate for several minutes at check in, and were not attentive as to our bags. No air conditioning. No information about how to call reception from room, no tissue dispenser. Loud Etta James and similar at check in (fine choice but loud), but also at 8-9 pm which we could hear clearly in our room until we complained, then again starting just before 9 am. No one wants that. Gardener started also at 9, instead of after checkout time. Since no air, windows were open. Staff needs training. Bathroom door (Suite Patrick) is painted glass and flimsy, lighting in shower / toilet area too dark. We had booked Cezzane but given Patrick as the jacuzzi tub was being fixed. In theory a more expensive room, and no upcharge, but closer to the loud music. Overall, it’s a charming place and needs some improvement to the next level. No A/C was ok in cool weather but would not be in the heat. It’s not far to the Frida Kahlo Museum, but a very long walk for most. Also near Coyoacán’s Coyotes park & restaurants which is very nice.

Beautiful mansion, peaceful atmosphere and wonderful staff.