We were robbed by the taxi driver they called for us and they totally disengage from the problem. They dont have cameras at the entry of the hotel

Great staff, eooftop bar and very compfortable room

Front desk staff and restaurant staff was friendly , helpful and so nice

Great location in Madrid

Great location great breakfast great staff we will be back

The location excellent. The hotel lobby staff were excellent & kind! Loved my room too, old charm with great amenities. And wonderful view. Loved it. The staff at roof top terrace except for the girl with short hair who receives the guest at the entrance (she was very lovely) I sat there for a while and no one asked what I needed. I paid a lot to be there…as a guest. So Not a great feeling. The next day I went.. still wasn’t attended to quick enough. people who came after me where seen before me but they eventually came & attended to me and were decent. I hope they do better with people who don’t look like them in the future.

Great location in the heart of Gran Via. Was convenient to walk to everything. Has a great rooftop bar we had drinks. Had a great view of the city from our room. Rooms very nice and staff very helpful. Highly recommend!

Very beautiful room, we had the balcony and I loved every second I was in that hotel

wa nice place ,staff was friendly

Great experience. Friendly and helpful

Great location, friendly staff and spacious room !

Only negative is the shower floor is very slippery, recommend putting treads on floor.

Excellent

Clean room, friendly and helpful staff

Everthing was perfect !!

Ok

Beautiful hotel, centrally located. Hotel staff went out of the way to be hospitable and ensure we enjoyed our stay. Breakfast was also great with great service. Highly recommend!

I have been there multiple times and will back for sure.

This hotel is truly all about the experience—and it absolutely delivers. From the moment you arrive, everything feels elevated. The views overlooking the city center. The location is perfect, just steps away from great shopping and everything you need. Breakfast was a true 5-star experience with a wide variety of high-quality options. A beautiful stay from start to finish—I would definitely come back!

The Hyatt was incredible! The room was so beautiful and very well stocked. The room was very clean and really appreciate the layout and decorations. Truly an amazing experience