Amazing place to stay near Ensenada, wish shower pressure was slightly higher but overall great stay

The staff is amazingly helpful and polite.

Nice place to spend the weekend.

I like the stay, because clean room, good stuff y very comfortable the beds

Well, it was disappointing. The pool was not clean & the jacuzzi was warm like bath water & also murky. My husband and I didn’t feel comfortable getting into either. Then, there was no hotel access to the waterfront walkway, so we had to go through a sketchy parking lot and weird gate. Our shower didn’t drain properly. There were no hand towels at all. The staff said they were totally out of hand towels and wash cloths. Then, a kind bell hop brought me 3 wash cloths at least. But I dried my hands on a bath towel the entire time. We had dinner at the restaurant & were sold on the lava cake. Then, after almost 20 minutes, we were told that they were sold out of lava cake. So we ordered some stale cream puffs and ice cream. The ice cream had icicles and freezer burn. The hotel is stunning & the buffet was incredible. The chef was amazing and made me the BEST pancakes with bananas! Wow! Unfortunately, the details matter. I cannot in good conscience recommend this hotel after my experience. The pool and the jacuzzi alone were a shock. Then to be out of wash cloths and hand towels? You are even given that basic at a Motel 6. This was a regrettable stay because you can see the potential. The pianist was a lovely touch, but hard to appreciate when your shower doesn’t drain, you don’t have the right towels and you’re hiking through a random dirt parking lot to access the waterfront. This hotel and its guests deserve better.

Good

I was beyond impressed when I arrived. The bellman

Great option in Ensenada, great staff and amenities!!!

Not very helpful at front desk.

Better food on room service

I liked everything.

The restaurant food was cold and the wait to receive our food was horrible, some persons in our group received their food before others . (Meaning they finished while others were still waiting)And there was no one in the restaurant when we arrived. The pool we didn’t get a chance to enjoy, the water was dirty with algae. I was disappointed what we experienced, since our family came down for vacation and we have stayed in Tijuana and Mexicali Lucerna Hotel and the stayed was great.

This is a beautiful hotel, unfortunately, the room was not very clean and the bathroom smelled horrible like sewer. When I called to let them know about the smell problem, they didn't offer to give me a different room and the plumber just came to the room and threw a liquid and left. The solution just lasted 30 minutes and the smell was bad all night. It was difficult to sleep :-(

The pool was green and unclean so i couldn't use it. Very disappointed. The room was okay. Its getting run down for sure and needs updating. But it's very much like most of the hotels in ensenada. Overpriced for the quality you get. So there's no need to update. Disappointed

I was in town for my daughter‘s sports tournament in Ensenada and didn’t know the area at all. I chose this place from basic research but wasn’t sure what I would find when I arrived. The hotel is way more chic and awesome than I expected and I was so happy with my choice!! I loved how the hotel is on the outskirts of town so it’s much quieter and less busy and so easy to access from the main road. If my daughter has another tournament next year, then I plan to stay here as it was an excellent choice.

Nice Hotel and rooms are big also comfortable beds. As respects, to breakfast it was good but little pricey and they charge extra for bottle water

Amazing Stay at Lucerna Ensenada Lucerna Hotel in Ensenada completely exceeded my expectations. If you’re looking for the perfect mix of business-friendly and resort relaxation, this is it.The Room: Spacious, modern, and spotless. The bed was incredibly comfortable and the blackout curtains actually work — I slept great. Strong AC, good WiFi, and a safe big enough for a laptop. The Property: Beautifully maintained with a gorgeous pool area. The gardens and koi pond make it feel like an oasis right in the city. Everything feels upscale but not stuffy.The Food: Los Lagos Restaurant was a standout. Breakfast buffet had everything from chilaquiles to fresh fruit and made-to-order omelets. Had dinner there too — the seafood was fresh and the margaritas were perfect.The Staff: This is what really made it 5 stars. Front desk, restaurant, housekeeping — everyone was genuinely warm and went out of their way to help. Valet parking was fast and secure.Location: Walking distance to the malecón and Riviera Cultural Center. Super safe area and easy to get an Uber to Valle de Guadalupe for wine tours.Best hotel in Ensenada hands down. Already planning to come back.

The staff was really nice and welcoming. Only thing i would say it to keep up with the pool towels because they had me to back and forth to reception because they ran out of towels.

Beautiful hotel! High end!

I could hear my neighbors and the hotel was not at full capacity