The staff was super helpful, and friendly.

Very confortable

We loved this space in the heart of Bilbao! We walked everywhere. It was extremely convenient to everything includingcthe riverfront and Guggenheim. Shopping, restaurants, bars with Pintxos are everywhere. The room was very clean, bathroom large with a great shower. There was a refrigerator, and we loved the kettle, a wonderful convenience! Staff was very cordial and professional!

Great location, clean, super !!!

Clean, quiet, excellent location, friendly staff

Great location to walk to city attractions especially Guggenheim❤️

Great location

Neat and efficient

The accommodation was good value for money. The rooms were well suited to a one day stay. We got excellent support at reception once we managed to get through the front door of the building. Bilbao was good and our accommodation was a 10 minute walk from the Guggenheim Museum

Staff were great

Perfect for a 1-2 nights quick stay

Perfect location, comfortable and clean room

Great location particularly for the Guggenheim Museum and within walking distance to the old city and all other attractions. Basic, clean comfortable room.

We booked two rooms (for two nights) many weeks in advance but were given probably the worst/smallest two rooms one of which did not even have a window! Considering that we paid at least three times more than the hotel's listed price we feel we were short-changed either by Hotels.com or the hotel itself or both! The rooms were tiny, no space for the luggage. Cheapest and the lousiest amenities and a stinking bathroom -almost next to our bed! To be fair they replaced the room without a window on the second day. The only positive thing about this place was its location.

Clean and well configured

centrally located

Incredible location. 5 minute walk to metro, 5 minutes to Guggenheim. With the location I was able to travel to Guernica, the coast and all over town through metro and trains. The entrance from the street requires a code to unlock a gate - it is always closed at night but I found sometimes during the day it was closed.

Will stay again anytime

Good location !

very loud, the walls are paper thin and you hear the receptionist yelling, the guests coughing in their rooms, grossly clearing their throats, going to the bathroom etc