Yesenia
with Partner
2.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
I paid for a standard room with a king bed. Mind you I called ahead of time to confirm it was accurate and they confirmed. On the day of check in they gave me a room with a full bed. I spoke to the front office and they informed me their hotel does not even hold any king beds so it is false advertisement. I have been trying to get either a partial or full refund from Hotels.com. They say they try getting in contact with someone at the hotel to discuss the issue and process a refund but they are unable to. However when I call I get a hold of someone right away. I have asked to speak to a manager and they call me later at night so I missed their call and now I cannot get a hold of anyone. Not staying in this hotel ever again. False advertisement
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