David
with Children
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Unfortunately, this was a very disappointing stay. On arrival, the beds were not arranged as chosen, the bed linen had not been changed from the previous guests, and the apartment had clearly not been cleaned. The toilet was filthy, with dirt and splashes on and around the seat. The apartment was not in a habitable condition, and we were unable to sleep there on the first night.
Instead of enjoying our holiday, we had to spend part of the next day waiting at the apartment to allow cleaners access to replace the bedding and clean the property. This completely disrupted the start of our holiday.
The listing was also misleading regarding air conditioning. There is only one unit in the kitchen/living area, while the bedrooms have no air conditioning, making them very uncomfortable at night.
The building itself was poorly maintained. The same food crumbs and dirt on the communal stairs that were there when we arrived were still there three days later when we left.
On our final day, the washing machine displayed an error code and stopped halfway through the wash, leaving us unable to complete our laundry.
I asked the host for a refund of the first night, as the apartment was not fit for occupation on arrival, together with some compensation for the inconvenience. The host refused to refund even the first night's stay. I cannot recommend this property based on our experience.
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