D-

Good service thanks

Lo mej

I don’t have anything to complained about this hotel or the stuff, very clean excellent breakfast, great place at the pool, heated water pool, everything really nice, I love this hotel, I’ll stay again for sure when I need it, I will recommend to my friends, thank you very much

the front desck people was always busy.

Great

Disfrutamos nuestra estadía bastante. Muy conveniente la localización, cerca de todo y accesible. Alberca limpia y muy amables todos los empleados.

El hotel está muy bien ubicado Camas cómoda Espacio pequeño pero cumple con la función Yo lo recomiendo para estancia de 1 o 2 días Limpios Personal amable

The front desk staff were very friendly and helpful. The room was large and the bed was comfortable. The only downside was housekeeping. The bathroom was dirty. It as not cleaned very well and supplies were not replenished. Other than that, not a bad little hotel.

I like the breakfast, the parking I lake everything, except the bathroom, need to clean little be more. But thank you anyway.

Very nice location and great customer service, with a decent price

No comments

Staff was friendly, our room was clean, and we enjoyed our breakfast very much. The pool was great as well!

We didn’t like the room because it was dirty heart mattress, dirty bathroom. I didn’t like breakfast because not many options to stain on towel , t don’t have the best view from my room

It was a city express by Marriott, so I expected something nice. When I got there, the check in went smooth, Alexandre was very nice and helpful. I went to the room, and was surprised how small it was, and there was no microwave or refrigerator, but never the less it was very clean and nice. The shower was great, super hot shower. In the evening, we went to the pool at 8:30, the staff told us that they closed the pool at 8, for a Saturday that hour is ridiculous. But they let us stay a little longer which was nice of then. The pool was great, nice and warm. I slept great with the A/C on, the beds are firm but I don't mind. The following day we went for the breakfast, the dining area was packed, and the breakfast was simple, chilaquiles, and fruit and vegetables. The coffee machine was empty. But oh well, it was free. Very happy with my stay, I will stay again. I also got a great deal on Expedia, I paid $2575 pesos, and normally fot that day you pay $4000.

I had a good experience. Nice location, quiet, excellent staff, good breakfast and the check out time it's awesome.

I am beyond disappointed with the experience my family had at City Express on May 24, 2026. We have stayed here before and while the parking situation has always been difficult, the hotel staff and overall service usually made up for it. Unfortunately, today completely changed our opinion. My father is currently dealing with a medical issue, and we have been urgently going back and forth between pharmacies and the hotel. When we returned, there was no parking available, which we understand can happen. What was absolutely unacceptable was the valet attendant’s attitude and behavior toward my family during an already stressful situation. Instead of showing even basic compassion or professionalism, he spoke to us in a rude, dismissive, and belittling tone while my father attempted to explain the urgency of the situation. We were essentially told we would wait “however long it takes,” with zero concern for my father’s health or the circumstances we were dealing with. His tone and attitude were completely inappropriate. What made the situation even worse was after I went to speak with the front desk who, thankfully, were kind and professional the valet attendant stood nearby smirking, staring at me, and walking past repeatedly in an intentionally disrespectful manner. It felt arrogant, confrontational, and completely unprofessional. One employee’s behavior completely ruined what had otherwise been positive experiences at this hotel. Hospitality starts with treating guests

Overall great experience.

YES

👍