This property is in great location, right next to medina, and this is the biggest positive point for it. Property has nice flowers in the front but the building is extremely old on the inside and outside. When we arrived around 1pm and asked if our room was ready (sometimes this can be the case per my experience tralelling to multiple other countrirs), i was told that it was not (which was Ok), and that a real check in time per Expedia was wrong and it was 3pm, not 2 pm. The receptionist lady mentionrd that service in Morocco is very different from service elsewhere and i should not be expecting too much. Our room was outdated; there was no balcony as the picture showed on Expedia. The room and bed were clean. Towels were so old that they were gray in color and had holes. Safe did not work. The only iron on the property was broken. The gentleman who helped with our bags was very helpful and very nice. The restaurant on the property was good and had a nice view. Taxi service offered in the lobby was 100 dirham in cash paid to the hotel for a 10-minute ride, which i feel like was too much for the distance and time of the driver.

It appears to have been a grand hotel at some point in the past but it is clear that it has not been maintained to that level for many years. For example, Bathroom door didn’t close, furniture were worn out. Place definitely needs a paint job. However the place was clean with nice view of the water and the pool area was nice. Location is great, close to the Medina. So I would say it’s good value if you don’t expect much and don’t mind the appearance too much.

We have a really nice room, it wasn't cheap tho so sad it wasn't clean, it has a balcony where I was tryin to play with my kids but was really dusty. I got two cribs for my babies but whit not mattress, juts some puffy quilts that kind of save the situation lol anyway I was there only for a night, we did went to another hotel for dinner and it was cheaper and was looking more modern and better. Not bad for a un planing trip, will save you!

Very run down staff nice but more 2 star than 4. Wouldn’t stay here again location is great to be fair

Nice view from the balcony Very helpful staff Walking distance to everywhere

Not clearly 4 stars…

We booked Fredj Hotel and Spa as a (more expensive) treat near the end of our long holiday in Spain & Morocco. Very disappointed to say the least. We booked for 3 nights/4 days. Challenges.... - our room lock did not work. After repeated promises that this would be fixed we were moved to a new room late on second day. - no towels! (not to mention no robes and slippers as advertised!). Finally received ONE bath towel and ONE hand towel after 2 nights at the hotel. - water bottles only on day 1 (never replenished) - safe didn't work in 1st or 2nd room (again, many promises to have fixes) - phone didn't work in 1st room (2 days) - mini bar (fridge) didn't work/cool. Staff were very nice and tried to cope with many many complaints as we weren't the only dissatisfied customers. Not anything as advertised.

It’s sad to see a hotel like this in such a terrible state. It almost looks abandoned from outside, very low maintenance of the amenities. However, the location is great, close to the Kasbah and old Medina, staff very friendly, breakfast is very nice, great view from the room’s balcony. The hotel needs some serious renovation though. It deserves better.

We stayed in Fredj hotel for 7 nights And for 5 of those nights we had NO hot water ! We could not shower. I had to pay for a hamaam outside in the local area just to get clean. I had to ask for towels too cos the cleaner would not leave any towels. Breakfast was just ok. They were slow to refill things when they were finished. I am still waiting for a refund for them 5 days as they said I could claim A refund from Expedia for not having any hot water. Also the hotel staff seemed so unbothered that we were suffering with no hot water in cold December. It was awful !!!

Very friendly reception, breakfast and cleaning staff. The man in front of the hotel was extremely helpful and friendly. Therefore I recommend the hotel, but the hotel needs some investment to be up top date, especially the rooms.

Staff was great. We had a beautiful view of the sea and Medina. Very relaxing. Parking was on site. Areas for improvement include laundering curtains. There is some water damage on walls and shower could use a deep cleansing. It appears hotel is working on it. Breakfast is fair. Pool is nice but it’s not the pool you may see in pictures. That one is the hotel across from Fred’s. We would consider staying here again. Has potential and location to Medina is about 10-15” walk. All hills. Near the American Legation museum which is a well kept secret.

Friendly staff with a good location. The property is definitely in need of maintenance.

The area very convenience, walkable and safety places. The bedroom pillows are very soft and old.

The hotel has probably seen better days but the staff was Incredibly helpful. When my room air conditioner was not working they allowed me to switch right away. They found me a phone charger right away. The pool was very refreshing And you can't beat the location for being right by the Medina and Grand Market and much more. It does not hurt that I am named Fred and my last name starts with J So I felt like I was at home! For the money a great place to stay.

The hotel is in a great location, just outside the Medina. The staff were very helpful and friendly. The Breakfast buffet was delicious with lots of options. We had two rooms with sea views. The rooms had a great view, comfortable beds and were clean. The only problem was that the shower wall was very small so water got all over the bathroom Floor when I showered, but it wasn’t a big deal. The water pressure was very strong in the shower and stayed hot. Overall we had a great experience and would stay again.

Overally okay.. but toilet abit easily flooded with water after using

I was very disappointed. The hotel was overbooked. Although the staff tried to accommodate us by sending us to another hotel. We were places at kenzi solazur which was terrible. The bathroom was full of mold everywhere and it was extremely noisy.

Watch out! Pictures of the room are not correct. The manager said they will sort this out, but I see that this is still an issue. I booked because I liked what I saw. What I got in the end was not even close to that. Hotel itself is OK, but staff should learn something. Instead, they offered me upgrade for a big fee to the room that I actually booked. Stay somewhere else.

This great hotel is ok for longer stay than 2 days. The food is very nice if small portions served. Breakfat fantastic. Its in the wrong place. There are no town maps, no leaflets of places to go or see, absolutly no information.

Generally I enjoyed my stay; however, I was not happy with the customer service at breakfast. Also sometimes the food at breakfast was cold.