I believe that small things like greeting and paying attention to guests are crucial as part of hospitality. During my stay, I also encountered several issues: 1. The room was poorly maintained. There were still food residues between the chairs, lipstick marks on the door, and the table felt greasy. The sheets also smelled musty and had large stains under the pillow. I ended up sleeping on the mattress the first night with a towel. The following night, I dared to sleep barefoot after seeing that the sheets had been changed. 2. The shower and sink drains were clogged, causing water to pool and become quite disturbing. 3. The electricity went out several times during the early morning hours during my stay, making the room hot and uncomfortable to sleep in. 4. The receptionist's phone response was poor. I understand that they were busy, so responses weren't always prompt. However, several times the phone hung up before I could finish speaking or say thank you. Furthermore, on the afternoon of July 2nd, I received a call from a male receptionist and asked if I wanted to check out that day or extend my stay. I was confused and double-checked my booking on the app, thinking I was at fault. After I called back, the receptionist explained that it was a mistake from her colleague, who might have misread the data or a system issue. This hotel is actually very nice, even though it's an older hotel. Unfortunately, my stay wasn't optimal due to the aforementioned factors. Hopefully, the service, friendliness, cleanliness, and professionalism of the staff can be further improved in the future. Perhaps retraining for all staff could also be used as an evaluation tool to ensure more thorough and consistent service, as hotels don't just offer facilities and comfort, but also hospitality. Thank you. I hope this feedback can be used as an evaluation for improvements.

The hotel staff was very friendly. Perhaps in the future, the party control could be improved.

The hotel is spacious, the family really enjoyed staying here.

It's a great stay here, it's comfortable, the swimming pool is good.

We have stayed here five times.

I love this place, it's a recommended hotel.

Sorry, the cleanliness was a bit lacking because during our stay there were lots of baby cockroaches running around the room.

The staff is friendly, it's clean, and the food is delicious.

Lots of small cockroaches in the bedroom and bathroom.

The rooms are spacious enough for a family, the pool is nice, and the service is good. It's close to shopping.

Strategic location, spacious rooms. Any complaints were handled quickly.

Strategic location, friendly staff, breakfast needs to be improved.

My experience staying here, especially considering the strategic location. The air conditioning in the room wasn't cool enough and it wasn't very clean. Next, more attention needs to be paid to the AC maintenance and the cleanliness of the rooms and toilets.

This is my second stay here after a delightful first experience. The staff's hospitality is second to none.

The rooms are full of cockroaches, the water is stagnant, and the air conditioning isn't cold. The restaurant's food is rather mediocre, despite its strategic location.

Nice place, close to everywhere.

A hotel with a classic building model but complete facilities.

Friendly staff, easy access, affordable prices via the Acacia website, and the rooms are quite large, clean, and comfortable.

Location, service, cleanliness are very good

Increase the variety of breakfast menus.