Overall Ratings & Reviews The Alts Hotel

Traveloka (8,369)
Other sources (44)
8.6
Very Good
From 8,369 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about The Alts Hotel
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Staff Friendliness (124)
Bedroom (124)
Distance to City Center (113)
Ambiance (113)
Room Space (113)
Taste (111)
Hotel Area (106)
Variety (105)
Bathroom (104)
Accessibility (101)
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Traveler Reviews The Alts Hotel

Number of reviews per page
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40
Customer reviews
Baba M. N. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
The hotel is great, but the parking is lacking. You have to park outside on the side of the road, which gets dusty.
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i***a
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Business
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8.5
/10
Reviewed 1 week(s) ago
Neat and clean.. Premiere Corner Room can always be a recommendation for me when I stay there again.. Maintain the quality and thank you.
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Accommodation's Reply
26 May 2026
Hello i*a, Thank you so much for your positive review. We are delighted that you felt comfortable in the Premiere Corner room and enjoyed your stay with us. Your compliments encourage our team to continue striving to maintain the highest quality of service and comfort for all our guests. We hope to welcome you back again soon. Thank you, General Manager
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
The staff are not friendly, especially the receptionist who smiles very hard, or maybe that's the SOP, even though we stay there many times a month.
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Accommodation's Reply
24 May 2026
Hello Ani Vijayanti! Thank you for your review and feedback. We apologize for the unpleasant experience you had with our staff, particularly at the reception desk. Your feedback will be used to evaluate your experience and help us provide more friendly and professional service in the future. We appreciate your loyalty in staying with us multiple times. Once again, we apologize for any inconvenience and hope to welcome you back again with improved service. Thank you, General Manager.
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Endang p. d.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
1. The staff and service are the best... 2. Unfortunately the room is not soundproof. The sound from the next room is very disturbing, very noisy 🫣🤔😬
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Accommodation's Reply
19 May 2026
Hello Mr./Ms. Endang, Thank you for your review. We are pleased that you were satisfied with our staff and service, and we apologize for the inconvenience caused by the noise from the neighboring room which significantly disrupted your stay. We will take your feedback into consideration to improve the comfort of future guests. We hope to welcome you back again in the future. Thank you, General Manager.
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N***m
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
The room was clean and big, the food was delicious, the only downside was that when checking in there was no security to open the door or help with carrying your luggage in.
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1 people find it helpful
Accommodation's Reply
17 May 2026
Hello Mr./Ms. N*m, Thank you for your review and feedback. We are delighted to hear that you were satisfied with our clean and spacious room and enjoyed the meal we served. We apologize for any inconvenience you experienced during check-in, particularly the insufficient staff to assist with opening the door or carrying your luggage. We will take this feedback seriously to improve our service and team coordination, ensuring a better guest experience in the future. We hope to welcome you back again with even better service next time. Thank you, General Manager.
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C***s
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 week(s) ago
Thank You, Danke, Thank You.
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Accommodation's Reply
14 May 2026
Hi C*s! No problem, no problem, and no problem. Thank you, Board of Directors.
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C***s
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 week(s) ago
Palembang City, South Sumatra
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Accommodation's Reply
14 May 2026
Hello C*s! Thank you for your positive review. Thank you to the management team as well.
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F***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Comfortable, clean rooms, cold AC, good prices, easy and fast booking.
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Accommodation's Reply
03 May 2026
Hello Mr./Ms. F*a, thank you for your kind review. We are delighted to hear that you were impressed with the cleanliness of the rooms, the comfortable air conditioning temperature, the reasonable price, and the easy booking process. This is a source of pride for everyone on the team at The Alts Hotel Palembang. We hope to welcome you back for another pleasant stay. Thank you, General Manager.
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Fara B.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The room is comfortable, safe, clean, the price is okay and cheap, I think it is very worth it.
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1 people find it helpful
Accommodation's Reply
01 May 2026
Hello Ms. Fara B., Thank you for your kind review. We are delighted to hear that you were impressed with the cleanliness, safety, and value of our services. We remain committed to providing the best service and we look forward to welcoming you again. Thank you, General Manager.
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A***s
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8.5
/10
Reviewed 5 week(s) ago
The hotel staff are friendly and serve the guests very well.
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Accommodation's Reply
26 Apr 2026
Hello A*s! Thank you for your review. We are delighted to hear that our team's service and hospitality left a positive impression on you during your stay. Your compliments motivate us to continue providing the best possible service. We hope to welcome you back to The Alts Hotel Palembang again. Thank you, General Manager
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christopher
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The service is okay, close to everywhere
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1 people find it helpful
Accommodation's Reply
26 Apr 2026
Hello Mr. Christopher, Thank you for your review. We are delighted to hear that you were satisfied with our service and the hotel's excellent location. We hope to welcome you back to Alts Palembang Hotel again. Thank you, General Manager.
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N***a
icon-Leisure
Leisure
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8.5
/10
Reviewed 7 week(s) ago
Strategic, clean, recommended
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Accommodation's Reply
15 Apr 2026
Hello! Thank you again for your visit. We are very grateful for your trust in The Alts Palaceng Hotel. We hope you had a pleasant stay and we look forward to welcoming you back again soon. Thank you. General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It was a real treat. The hotel staff were friendly and the rooms were immaculate. It's perfect for a staycation at The Alt. Highly recommended.
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Accommodation's Reply
15 Apr 2026
Hello! Thank you again for your visit. We are very grateful for your trust in The Alts Palembang Hotel. We hope you had a pleasant stay and we look forward to welcoming you back again soon. Thank you. General Manager
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M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel is clean, comfortable, the service is good, friendly, the access to the left and right is good, I like this hotel.
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Accommodation's Reply
03 Apr 2026
Hello M*i, Thank you for your kind review. We are delighted to hear that you enjoyed the cleanliness, friendly service, and excellent location of this hotel. Your satisfaction is our top priority. We appreciate your trust and hope to welcome you back again for an even better experience. Thank you, General Manager.
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M***k
icon-origin-TRAVELOKA
8.0
/10
Reviewed 10 week(s) ago
It's really cool, but even though it's a 5-star hotel, it's still inferior to other 5-star hotels in terms of facilities and conditions in the rooms.
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Accommodation's Reply
23 Mar 2026
Hello M*ke, Thank you so much for your review 😊 We understand that traveling between Jambi and Palembang can be quite difficult, especially during periods of heavy traffic. We hope your journey continues safely. We are very glad to hear that you were satisfied with the room we provided and that we thought the price we offered was good value. Furthermore, your compliments on the variety and taste of our breakfast menu are encouraging for our team to continue striving to provide the best service. We hope that on your next visit, you will have more time to enjoy the delicious food around the hotel. Thank you, General Manager. See you again, and we look forward to welcoming you again!
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Rina A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff is friendly, the room facilities are very good, the supporting facilities such as the swimming pool and gym are also very good, in short, it's a pleasure to stay here..👍😘
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Accommodation's Reply
29 Mar 2026
Dear Ms. Rina A., Thank you for your positive review. We are delighted to hear that you enjoyed the comfort of our rooms, swimming pool, and fitness center. Your compliments on the friendliness of our staff are a great inspiration for our entire team to continue providing the best service. We hope to welcome you back for another pleasant stay. Sincerely, General Manager
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Dede P. K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Late check-in due to traffic on the eastbound Jambi-Palembang route meant we couldn't enjoy many of the culinary delights around the hotel. The room was satisfactory, very nice, and reasonably priced. The breakfast menu was also varied and delicious.
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Accommodation's Reply
23 Mar 2026
Hello Mr. Dede P.K., Thank you so much for your review. 😊 We understand that traveling between Jambi and Palembang can be quite challenging, especially during periods of heavy traffic. We hope you had a safe journey. We are very pleased to hear that you were satisfied with the room we provided and that we felt the price we offered was good value. Furthermore, your compliments on the variety and taste of the breakfast menu are a great encouragement to our team to continue striving for the best service. We hope that on your next visit, you will have more time to enjoy the delicious food around the hotel. We look forward to seeing you again. Thank you, General Manager
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Diki O.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The hotel is comfortable, the staff is friendly, the best in short
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Accommodation's Reply
17 Mar 2026
Hello Mr. Diki O., Thank you for your kind review. We are delighted to hear that you felt comfortable and were satisfied with the friendliness of our staff. Your compliments encourage us to continue striving to provide the best service. We hope to welcome you back to The Altes Hotel again. Thank you, General Manager.
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Diki O.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Very comfortable hotel, if you go to Palembang, you will definitely stay here, the service is also friendly
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Accommodation's Reply
17 Mar 2026
Hello Mr. Diki O., Thank you for your kind review. We are delighted to hear that you enjoyed your stay and chose our hotel as your first choice when visiting Palembang. We also appreciate your appreciation of our team's service. We hope to welcome you back to The Alts Hotel again. Thank you, General Manager.
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Mohammad R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Excellent service, especially for the FO Fadly and Dimas, thank you.
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Accommodation's Reply
17 Mar 2026
Hello Mr. Mohammad R., Thank you for your positive review. We are delighted to hear that you were satisfied with our service, especially the front desk team. We will pass on your compliments to our team to inspire them to continue striving for the best service. We hope to welcome you back to Alts Hotel again. Thank you, General Manager.
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Number of reviews per page
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