Overall Ratings & Reviews Amaris Hotel Bandara Soekarno Hatta
Explore Amaris Hotel Bandara Soekarno Hatta
Traveloka (6,848)
7.9
Pleasant
From 6,848 reviews
Provided by travelers on
Cleanliness
7.8
Room Comfort
7.8
Meal
7.4
Location
8.3
Service and Facilites
8.0
People often mention about Amaris Hotel Bandara Soekarno Hatta
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Bedroom (82)
Accessibility (74)
Staff Friendliness (71)
Bathroom (59)
Ambiance (56)
Taste (52)
Room Space (44)
Check-in/out Time (42)
Variety (42)
In-house Restaurant (41)
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Traveler Reviews Amaris Hotel Bandara Soekarno Hatta
Number of reviews per page
20
40
Customer reviews
S***n
6.9
/10
Reviewed 4 day(s) ago
The staff were very friendly, but the cleanliness doesn't reflect a 4-star hotel.
1 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear Guest,
Warmest greeting from Amaris Bandara Soekarno Hatta
Thank you for taking time to write review of our hotel, and we would like to apologize if our service doesn't meet you expectation. Your comment regarding cleanliness will forward to department concerned to increased the service.
We will happy to welcoming you again at our hotel.
Regards,
Hotel Manager
S***O
Transit
10.0
/10
Reviewed 4 day(s) ago
The hotel staff was very friendly in helping with check-in and the room was clean.
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Accommodation's Reply
02 Jun 2025
Dear Guest. Warm greetings from Amaris Soekarno Hatta Airport. Thank you for taking the time to write a good review about our hotel, and we will be very happy to welcome you back to Amaris Soekarno Hatta Airport. Sincerely, Hotel Manager.
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T***a
8.6
/10
Reviewed 5 day(s) ago
The hotel staff is friendly in service, always professional in service.
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EJ
Eka J.
8.8
/10
Reviewed 6 day(s) ago
Overall was OK as a transit hotel and it was an affordable hotel with breakfast.
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Accommodation's Reply
02 Jun 2025
Dear Guest. Warm greetings from Amaris Soekarno Hatta Airport. Thank you for taking the time to write a good review about our hotel, and we will be very happy to welcome you back to Amaris Soekarno Hatta Airport. Sincerely, Hotel Manager.
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A***t
Transit
9.4
/10
Reviewed 1 week(s) ago
On-time airport transfer service.
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Accommodation's Reply
30 May 2025
Dear Guest. Warm greetings from Amaris Soekarno Hatta Airport. Thank you for taking the time to write a good review about our hotel, and we will be very happy to welcome you back to Amaris Soekarno Hatta Airport. Sincerely, Hotel Manager.
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A***l
8.8
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, patient, and answers all customer questions well.
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Accommodation's Reply
30 May 2025
Dear Guest. Warm greetings from Amaris Soekarno Hatta Airport. Thank you for taking the time to write a good review about our hotel, and we will be very happy to welcome you back to Amaris Soekarno Hatta Airport. Sincerely, Hotel Manager.
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M***d
Business
10.0
/10
Reviewed 2 week(s) ago
It's really great and delicious, I can order it again at Amaris Bandara.
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Accommodation's Reply
26 May 2025
Dear Guest. Warm greetings from Amaris Soekarno Hatta Airport. Thank you for taking the time to write a good review about our hotel, and we will be very happy to welcome you back to Amaris Soekarno Hatta Airport. Sincerely, Hotel Manager.
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TS
Tobirama S.
Transit
9.4
/10
Reviewed 3 week(s) ago
Point Plus Shuttle Between Airports & Staff Wake Up Before Drop Off to Airport
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2 people find it helpful
Accommodation's Reply
16 May 2025
Dear guest. Warm greetings from Amaris Soekarno Hatta Airport. Thank you for taking the time to write a good review about our hotel, and we will be very happy to welcome you back to Amaris Soekarno Hatta Airport. Sincerely, Hotel Manager.
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E***I
10.0
/10
Reviewed 3 week(s) ago
Good performance and good services.
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Accommodation's Reply
14 May 2025
Dear Tami. Warm greetings from Amaris Soekarno Hatta Airport. Thank you for taking the time to review our hotel and we would also like to thank you for your good impressions and assessments of our hotel. We will always strive to provide the best service to each of our guests, and we will be very happy to welcome you back to Amaris Soekarno Hatta Airport. Sincerely, Hotel Manager
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Endang F.
10.0
/10
Reviewed 4 week(s) ago
Strategic location near the airport.
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1 people find it helpful
Accommodation's Reply
15 May 2025
Dear Guest. Warm greetings from Amaris Soekarno Hatta Airport. Thank you for taking the time to write a good review about our hotel, and we will be very happy to welcome you back to Amaris Soekarno Hatta Airport. Sincerely, Hotel Manager.
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Wa
Wiwin a.
Business
9.1
/10
Reviewed 4 week(s) ago
Strategic location close to the airport.
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Accommodation's Reply
13 May 2025
Dear Guest. Warm greetings from Amaris Soekarno Hatta Airport. Thank you for taking the time to write a good review about our hotel, and we will be very happy to welcome you back to Amaris Soekarno Hatta Airport. Best regards, Hotel Manager.
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R***I
9.4
/10
Reviewed 4 week(s) ago
Airport shuttle facility
close to the airport, suitable for rest
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Accommodation's Reply
14 May 2025
Dear Tami. Warm greetings from Amaris Soekarno Hatta Airport. Thank you for taking the time to review our hotel and we would also like to thank you for your good impressions and assessments of our hotel. We will always strive to provide the best service to each of our guests, and we will be very happy to welcome you back to Amaris Soekarno Hatta Airport. Sincerely, Hotel Manager
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ks
kurniawan s. b.
Transit
8.2
/10
Reviewed 4 week(s) ago
Hotel near the airport, airport shuttle available. Comfortable and clean hotel. Friendly hotel staff. The hotel also provides a delicious and pocket-friendly Padang restaurant.
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1 people find it helpful
Accommodation's Reply
13 May 2025
Dear Guest. Warm greetings from Amaris Soekarno Hatta Airport. Thank you for taking the time to write a good review about our hotel, and we will be very happy to welcome you back to Amaris Soekarno Hatta Airport. Sincerely, Hotel Manager.
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s***i
Transit
5.8
/10
Reviewed 5 week(s) ago
Dirty room, very smelly inside and the towel was gray. The bed sheet was terrible. I assumed they did not change it. I am very disappointed to say the worst hotel ever.
1 people find it helpful
Accommodation's Reply
05 May 2025
Dear guest. Thank you for your review of our hotel. We will convey your complaint to the relevant department for service improvement and we hope to see you again soon. Sincerely, Hotel Manager
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D***i
Transit
8.3
/10
Reviewed 5 week(s) ago
the mattress and blanket were wet, like damp
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Accommodation's Reply
05 May 2025
Dear guest. Thank you for your good review of our hotel. We will forward your complaint to the relevant department for service improvement and we hope to see you again soon. Sincerely, Hotel Manager
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K***a
9.7
/10
Reviewed 6 week(s) ago
The hotel staff are friendly and very helpful. 24-hour shuttle is ready to serve. And the driver is very friendly. Thank you Amaris.
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1 people find it helpful
Accommodation's Reply
28 Apr 2025
Dear Guest
Thank you for your kind review of our hotel, and we hope to see you again soon.
Best regards,
Hotel Manager
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y***i
Transit
5.4
/10
Reviewed 6 week(s) ago
better not to stay here, for me this is the last one, there are many shortcomings of this hotel such as:
1. Dirty room with cigarette butts
2. The hotel restaurant staff are not friendly, when asking for help with something like a spoon, the staff's face is arrogant and proud
3. The restaurant staff slams the plate when they want to lift it, disturbing comfort
4. There are dead cockroaches in the restaurant area
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2 people find it helpful
Accommodation's Reply
30 Apr 2025
Dear guest. Thank you for taking the time to write a review about our hotel, and we also apologize if your experience staying at our hotel was not pleasant. We will immediately convey your complaint to the relevant department to take action and also to improve the service so that this does not happen again in the future. We will be very happy to welcome you back to our hotel on the next occasion. Sincerely, Hotel manager
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G***t
Transit
5.6
/10
Reviewed 6 week(s) ago
The rooms are not well maintained, the beds smell, the AC leaks, the food is not good.
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1 people find it helpful
Accommodation's Reply
25 Apr 2025
Dear guest. Thank you for your review of our hotel. We will forward your complaint to the relevant department for service improvement, and we hope to see you again soon. Sincerely, Hotel Manager
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Guest
Transit
8.5
/10
Reviewed 6 week(s) ago
This hotel provides airport transfers either to or from. And it's free of charge. The standard room type is small, not suitable for those with children. Food outlets can easily be found nearby.
1 people find it helpful
Accommodation's Reply
25 Apr 2025
Dear Guest
Thank you for your kind review of our hotel, and we hope to see you again soon.
Best regards,
Hotel Manager
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HY
Hendra Y.
10.0
/10
Reviewed 6 week(s) ago
Strategic location close to the airport, fast pick up and drop off
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Accommodation's Reply
22 Apr 2025
Dear Guest
Thank you for your kind review of our hotel, and we hope to see you again soon.
Best regards,
Hotel Manager
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Number of reviews per page
20
40
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