Turtle Beach Ujung Genteng

Explore Turtle Beach Ujung Genteng
8.2
Very Good
From 961 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

8.0

Meal

7.7

Location

8.4

Service and Facilites

8.0

People often mention about Turtle Beach Ujung Genteng
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Hotel Area (30)
Staff Friendliness (29)
In-house Restaurant (29)
Taste (26)
Activity Option (24)
Ambiance (24)
Room Space (24)
Surroundings (23)
Variety (22)
Family Friendly (21)
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Traveler Reviews Turtle Beach Ujung Genteng

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40
Customer reviews
K***n
icon-Staycation
Staycation
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8.5
/10
Reviewed 7 day(s) ago
The staff are friendly.. the food is quite delicious.. the beach is nice, lots of coral and you can see fish.. but the journey is quite tiring 😅
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Febrianingsih
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6.5
/10
Reviewed 1 week(s) ago
The hotel itself is far from good, especially the family rooms at the back, which are a mess. Breakfast is incredibly long. We waited 30 minutes for the orange juice to be served, and then 20 minutes later for the fried rice. The food was very mediocre; the fried rice was flavorless and under-seasoned. I'll only stay here once.
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F***h
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6.5
/10
Reviewed 1 week(s) ago
The hotel itself is far from good, especially the family rooms at the back, which are a mess. Furthermore, breakfast is incredibly long. We waited 30 minutes for the orange juice to be served, and then 20 minutes later for the fried rice. The food was very mediocre; the fried rice was flavorless and under-seasoned. I'll only stay here once.
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R***f
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Actually, the hotel is good, the room is quite clean, amenities are also provided, there is a chiller for drinks, the facilities are okay, maybe the staff needs improvement, the 3S is lacking, although they are quite responsive to customers, and the electricity still sometimes goes out at night, even though the room is not full but there are still power outages, so overall it is satisfactory.
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Nira Q.
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Leisure
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9.7
/10
Reviewed 5 week(s) ago
Staff were friendly and the location is amazing with plenty of space to relax and explore the beach right out front.
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b***u
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Very good for family vacation
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n***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Good, just needs maintenance.
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Efrina S.
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Leisure
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8.0
/10
Reviewed 9 week(s) ago
We've been looking for all the reviews before deciding to book this hotel, and the complaints were about the restaurant service. Even if we wanted to order something as simple as grilled fish, we couldn't get it, saying they were out of charcoal. The next morning, we tried to claim free breakfast, but they also told us no, which was odd. The room itself is standard for the price (2 bedrooms, 1 toilet, 1 living room, with transparent glass windows and curtains). The view around the hotel is good, with plenty of aesthetic photo spots. The room lighting is inadequate, with a rather dim warm yellow. I'm guessing the toilet water is drawn directly from the beach, so if you take a shower, it will feel sticky and salty.
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I***a
icon-Staycation
Staycation
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9.4
/10
Reviewed 10 week(s) ago
We stayed in a family room for four people. There are two bedrooms, each with a king-size bed. The room amenities include a chair, table, TV, and a thermos. The bathroom doesn't have hot water. The hotel grounds include a swimming pool and a beach suitable for swimming.
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1 people find it helpful
Aylynawati S.
icon-origin-TRAVELOKA
6.7
/10
Reviewed 10 week(s) ago
Cleanliness is okay. Food is okay. Water is not so good because it's small. Swimming pool is poorly maintained.
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Husnul H.
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Staycation
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8.7
/10
Reviewed 13 week(s) ago
The hotel is nice, the view is nice.
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1 people find it helpful
b***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
The downside is that there's no staff number. If anything happens, we have to go to the front desk. Staff numbers should be posted so we can easily ask questions or make complaints.
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2 people find it helpful
S***a
icon-origin-TRAVELOKA
6.4
/10
Reviewed 16 week(s) ago
It's a shame that a nice hotel lacks quality service, especially at the restaurant. Guests only get one of three breakfast options, which is a real disappointment. I'd love to come back because it's so good, but the food makes me think twice. I'm really dissatisfied.
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2 people find it helpful
f***d
icon-origin-TRAVELOKA
9.0
/10
Reviewed 16 week(s) ago
The view is beautiful, the hotel is clean. The TV and Wi-Fi are inadequate, and the restaurant doesn't offer a wide selection of ready-to-eat food.
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1 people find it helpful
K***w
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 16 week(s) ago
The room floor is slippery, there is a lot of gecko droppings, the TV doesn't work, the Wi-Fi is okay but the speed is medium, the outdoor facilities are okay, it's okay for taking photos, and the beach access is good. The breakfast menu only has 3 choices and is served slowly, you have to wait about 45 minutes. The AC is cold, there is no water heater for bathing, and hot water is provided (in a thermos) but not a drinking water heater.
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2 people find it helpful
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
The staff is friendly, but the Wi-Fi signal there is lacking.
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b***i
icon-Leisure
Leisure
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8.5
/10
Reviewed 17 week(s) ago
I stayed in room 5B. It looks like the AC needs servicing as it wasn't cooling at its maximum capacity. If possible, keep the pool filter on to prevent it from getting too cloudy. The staff was friendly, and the room was fairly clean, although there were a few stains on the sheets. Hopefully, it will improve in the future.
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M***a
icon-Leisure
Leisure
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8.5
/10
Reviewed 17 week(s) ago
Good view, but the restaurant service is very slow, maybe more servers can be added to speed up the time.
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1 people find it helpful
Indra N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
It's cool here, the sunrise is visible, the sunset also looks beautiful.
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N***a
icon-Staycation
Staycation
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8.5
/10
Reviewed 17 week(s) ago
It's a shame that such a nice and beautiful hotel doesn't provide a breakfast buffet.
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