This is my first time staying at this hotel, I took a Deluxe Double room, when I entered there were still used towels in the cupboard, who did they belong to, so they weren't checked even though there were new towels in the bathroom... The pillows and bed were hard, there were still hairs on the sheets (have the sheets been changed or not), there was no soap in the bathroom (bring your own soap).... The hot water for bathing was turned to the hot setting but the water wasn't hot.... I wanted to turn on the TV but the receiver was off even though it was already on..... The floor of the room had many cracks that made a sound when stepped on......