J***N

10.0

/10

Reviewed 4 day(s) ago

Good for staying, clean towels, access everywhere, and in the lobby there is coffee etc. In short, it is very suitable, 2 stars but has the standard of a 3 star hotel.

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J***N

10.0

/10

Reviewed 4 day(s) ago

If possible, use the elevator so the elderly residents can stay on the third floor, hehehe. The hotel is nice because it has a bar and cafe next door, and a restaurant in front of the hotel that serves both day and night. Overall, it's great. 👍👌

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Wildan I.

Staycation

9.7

/10

Reviewed 6 day(s) ago

Thank God, on my honeymoon, I stayed at the Maktal Hotel and felt comfortable throughout. From arrival to check-in and check-out, the location was perfect, food was easy to find, and parking was secure.

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Yohanis J. R.

9.1

/10

Reviewed 1 week(s) ago

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L***y

Staycation

8.5

/10

Reviewed 11 week(s) ago

The room is spacious, clean and comfortable.

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Zulkarnain

Transit

9.4

/10

Reviewed 16 week(s) ago

This was my first stay at the Maktal Hotel. It's strategically located, has a cafe and coffee bar, and offers dine-in or room service, offering a full menu of food and drinks at affordable prices. The rooms are clean and the sanitation is also excellent. Overall, I recommend it.

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Accommodation's Reply

23 May 2026

Thank you very much for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to provide you with accommodation during your visit to Mataram.

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Y***s

10.0

/10

Reviewed 20 week(s) ago

Great place nearby great coffee shop

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Accommodation's Reply

23 May 2026

Thank you very much for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to take care of your accommodation during your stay in Mataram.

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Ridwan

10.0

/10

Reviewed 21 week(s) ago

The hotel staff is very helpful when needed.

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Accommodation's Reply

23 May 2026

Thank you very much for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to provide you with accommodation during your visit to Mataram.

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S***I

10.0

/10

Reviewed 22 week(s) ago

A long-time favorite hotel. Very comfortable.

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2 people find it helpful

Accommodation's Reply

23 May 2026

Thank you very much for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to provide you with accommodation during your visit to Mataram.

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Nirmala P.

8.5

/10

Reviewed 26 week(s) ago

It's really clean and comfortable, top👍

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Accommodation's Reply

23 May 2026

Thank you very much for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to take care of your accommodation during your stay in Mataram.

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A***a

9.4

/10

Reviewed 29 week(s) ago

The place is very comfortable, the atmosphere is calm even though the location is in a strategic place.

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Accommodation's Reply

23 May 2026

Thank you very much for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to provide you with accommodation during your visit to Mataram.

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Verified Traveler

10.0

/10

Reviewed 33 week(s) ago

Friendly service & clean & comfortable place and strategic location in the city center

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Accommodation's Reply

25 Jan 2026

Thank you very much for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to provide you with accommodation during your visit to Mataram.

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azka b.

Business

8.5

/10

Reviewed 33 week(s) ago

Highly recommended, close to the city center.

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Accommodation's Reply

31 Dec 2025

Thank you very much, Mr. Azka, for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to provide you with accommodation during your visit to Mataram.

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Verified Traveler

Business

9.7

/10

Reviewed 38 week(s) ago

The hotel is clean, the staff is friendly, the location is good, it's easy to find food....the only problem is because I got a room on the 3rd floor so it was a pain going up and down 🤣

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1 people find it helpful

Accommodation's Reply

31 Dec 2025

Thank you very much for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to provide you with accommodation during your visit to Mataram.

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R***a

Business

8.2

/10

Reviewed 38 week(s) ago

The hotel is unprofessional, relying on interns. They asked for mineral water and toiletries and they didn't deliver them for an hour. The room was comfortable but full of mosquitoes. The AC was a bit noisy. Wi-Fi connectivity was very poor. The water was strong, but the hot water was good. Breakfast was quite good, but the fried rice was too salty.

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Accommodation's Reply

31 Dec 2025

Thank you very much, Mr. Ulfa, for your review. Perhaps you meant "intern," as we are currently training new staff. We apologize for any shortcomings. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to take care of your accommodation during your stay in Mataram.

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Yohanis J. R.

10.0

/10

Reviewed 42 week(s) ago

Good place to relax, easy to get food nearby 😁☺️😁☺️😁

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Accommodation's Reply

31 Dec 2025

Thank you very much, Mr. Johanis, for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to take care of your accommodation during your stay in Mataram.

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Rico B.

Business

8.5

/10

Reviewed 43 week(s) ago

There is a smoking room, next to the hotel there is a cafe and billiards place, around the hotel there are places to eat and it is close to Indomaret.

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Accommodation's Reply

31 Dec 2025

Thank you very much, Mr. Rico, for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to provide you with accommodation during your visit to Mataram.

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M***M

10.0

/10

Reviewed 45 week(s) ago

Stayed one night for family reasons. The location is quite close to everything. The room was clean. Overall, it was okay.

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Accommodation's Reply

31 Dec 2025

Thank you very much for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to take care of your accommodation during your stay in Mataram.

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Yossy T.

9.4

/10

Reviewed 45 week(s) ago

The cleanliness is amazing, just one thing. The AC little bit noise and no coffee / tea in the room. Thank you btw

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Accommodation's Reply

31 Dec 2025

Thank you so much for your review, Yossi. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to take care of your accommodation during your stay in Mataram.

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F***d

Business

9.1

/10

Reviewed 46 week(s) ago

Coffee bar downstairs is a must, they serve the best coffee in town.

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Accommodation's Reply

31 Dec 2025

Thank you very much for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to provide you with accommodation during your visit to Mataram.

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Hotel Maktal

Overall Ratings & Reviews Hotel Maktal

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Traveler Reviews Hotel Maktal