Bantal Guling Villa

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Overall Ratings & Reviews Bantal Guling Villa

Traveloka (2,140)
Other sources (5)
7.9
Pleasant
From 2,140 reviews
Provided by travelers on
Cleanliness

7.8

Room Comfort

7.8

Meal

7.4

Location

8.1

Service and Facilites

7.7

People often mention about Bantal Guling Villa
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Ambiance (22)
Bedroom (22)
Staff Friendliness (21)
Bathroom (20)
Surroundings (19)
Accessibility (19)
Room Space (16)
Hotel Area (16)
Distance to City Center (15)
Family Friendly (14)
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Traveler Reviews Bantal Guling Villa

Number of reviews per page
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40
Customer reviews
t***a
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Business
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8.5
/10
Reviewed 2 week(s) ago
It's delicious, the surrounding environment is great, and the process is also very easy.
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1 people find it helpful
S***n
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5.4
/10
Reviewed 4 week(s) ago
Not very clean, dirty, lots of dust
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Hendry S.
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Leisure
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8.0
/10
Reviewed 5 week(s) ago
The sheets smelled of urine, so I had to cover them with a towel before sleeping. It turns out the sheets haven't been changed or washed. Please fix this.
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4 people find it helpful
K***h
icon-Business
Business
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5.3
/10
Reviewed 15 week(s) ago
The room didn't match the price, which was around 600 thousand rupiah. But the room was stuffy, dirty, with many broken tiles on the floor, a loose faucet that didn't produce hot water, a non-functioning sink, a hard bed, outdated bath towels, dirty and torn beds, and a musty, pungent blanket... Incompetent service.
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5 people find it helpful
C***e
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Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
The hotel staff was friendly and helpful during check-in and check-out. The location is close to tourist attractions. The room didn't have air conditioning, but it was very cool.
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2 people find it helpful
Accommodation's Reply
20 Jan 2026
Thank you for your wonderful review! 😊 We are delighted to hear that our staff were very helpful during check-in and check-out, and that the hotel's convenient location near various tourist attractions made your stay even more enjoyable. Regarding the room without air conditioning, we appreciate that the natural temperature remained comfortably cool. Thank you for your trust, and we hope to welcome you back again soon! 🙏
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I***a
icon-origin-TRAVELOKA
6.5
/10
Reviewed 17 week(s) ago
The service is indifferent, cleanliness needs to be improved so that those staying feel comfortable.
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Accommodation's Reply
20 Jan 2026
Thank you for your review and feedback. We apologize if the service and cleanliness did not meet your expectations. This feedback will be used as a basis for our evaluation to improve the quality of service and comfort for our guests in the future. Thank you for taking the time to write your review.
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D***y
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Leisure
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6.3
/10
Reviewed 17 week(s) ago
The blankets and pillows smelled used, but it was difficult to get replacements because the staff were rarely on standby in the lobby. Even when called, no one showed up. Towels were available, though. I managed to get a new one, but one smelled like it hadn't been dried properly. That was because a staff member was passing by and was able to ask for one. The upside is that you can bring your pets.
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Accommodation's Reply
20 Jan 2026
Thank you for your review and feedback. We apologize for any inconvenience regarding the condition of the blankets and pillows, as well as the limited number of staff in the lobby area. We will take this feedback seriously to ensure that the cleanliness of the linens and the service of our staff will be improved in the future. Thank you also for appreciating our pet-friendly policy. Your feedback is important for our continuous improvement.
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D***a
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6.4
/10
Reviewed 18 week(s) ago
The room was a bit smelly, especially the blanket and towels, which were really smelly. I ordered 2 beds but only used 1 for 3 people because of the room's atmosphere and the many animal sounds from the back balcony.
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Reni K.
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Leisure
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8.5
/10
Reviewed 18 week(s) ago
Recommended for family stays, only the toilet is slippery,
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1 people find it helpful
Detha P.
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8.5
/10
Reviewed 18 week(s) ago
Strategic location close to many games, comfortable and clean place, only the TV can't be used
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S***a
icon-origin-TRAVELOKA
8.0
/10
Reviewed 24 week(s) ago
The service is just so-so, the lady in charge doesn't smile enough, the bathroom is clean, the room is clean, what's a shame is that the cliff top type doesn't have curtains or at least frosted glass stickers to maintain privacy, yesterday it felt like an aquarium from the outside
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3 people find it helpful
Accommodation's Reply
21 Nov 2025
Thank you for your valuable feedback. We are very glad that you were satisfied with the cleanliness of the room and bathroom. However, we apologize for the inconvenience caused by our staff and the privacy in your room at Tebin Atas. Your feedback is very important to us and we will immediately consider it and find ways to make your stay more comfortable, such as installing curtains and frosted glass. We will continue to work hard to improve our service. Thank you for using our service.
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h***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Very good cleanliness, friendly service, location close to Lembang Park Zoo.
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4 people find it helpful
I***L
icon-origin-TRAVELOKA
9.4
/10
Reviewed 30 week(s) ago
Nice, clean, comfortable, soundproof, strategic location.
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Haryanto D. P.
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9.1
/10
Reviewed 31 week(s) ago
The villa staff is friendly, and the service is very fast. The room is spacious, the bed is comfortable, and the bathroom is clean. However, it is a bit disturbing for other guests who come late at night and chat until 3 a.m. They want to reprimand them but are still sleepy, which disturbs their sleep. I hope the management can be understanding towards noisy guests. Overall, I really like the villa, the atmosphere is beautiful. I highly recommend Villa Bantal Guling Lembang.
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1 people find it helpful
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
A warm wooden house at night. Affordable, and the family room is great. Close to Alfamart and a food court, so no worries. Thanks for the villa pillows and bolsters ❤️
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2 people find it helpful
O***y
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6.8
/10
Reviewed 37 week(s) ago
The room smells bad, the TV has no broadcast.
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2 people find it helpful
Accommodation's Reply
19 Aug 2025
Thank you for your review. We sincerely apologize for the inconvenience caused by the room conditions and the television not working properly. This feedback is invaluable for us to make immediate improvements to prevent a similar situation from happening again. We look forward to welcoming you back for a more comfortable experience.
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A***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 38 week(s) ago
Cool, comfortable, clean, and there are cool photo spots
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2 people find it helpful
A***d
icon-Leisure
Leisure
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8.5
/10
Reviewed 38 week(s) ago
Overall, everything is good. It's very cool up to 16°. The only drawback is that the blanket is too thin. So it's cold to the bone. I even asked the receptionist for 3 blankets.
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3 people find it helpful
Rizqi A. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
the atmosphere is really nice
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2 people find it helpful
M***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 41 week(s) ago
Clean, comfortable and cool hotel
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Number of reviews per page
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