A very friendly hotel, with a quick and friendly receptionist. A suggestion for hotel management... Security could be more responsive in assisting guests. Overall, it's very good 👍👍👍

The hotel staff were very friendly in serving us and helped us during check-in.

A clean hotel, friendly staff, and delicious food. I'd definitely stay here again if I ever come to Makassar.

The hotel was nice. I stayed on a Saturday night. It was very busy, so there was quite a queue to use the elevator.

Everything is great, it can't be beaten by other comparable hotel facilities.

The hotel is great, the staff is friendly, and the food is delicious. Thank you.

All services are excellent, facilities are also complete.

Check-in and check-out were fast, the rooms were comfortable and clean. The food was plentiful and delicious. I've stayed at Claro many times 👍

We stayed here to attend our child's graduation at Hasanuddin University (Unhas). The hotel's location is quite strategic, not too far from Unhas, and it still offers convenient access to city attractions, as it's located in the heart of Makassar.

Very disappointed with several things. First, the card for elevator access was always problematic. Had to go down to the 1st floor to report it, then the officer's answer was 'just change elevators, ma'am, because the card is still active'. Helloww, I could have dried up if I wanted to wait for a different elevator. And the hotel was really busy with visitors. Second, the parking voucher. Even though I had reported that I was staying for 2 days, it turned out I was only given 1 parking voucher for one day. And the officer didn't say that I had to report again for a new voucher. Forced to pay 30,000 IDR for parking. When the officer complained, no one said sorry, just blankly. Oh my. But luckily the room was always clean, so that lessened my disappointment.

The hotel is comfortable, the staff is friendly, and it's clean. It's also close to the mall.

The hotel is strategically located near the city center. Everything was great, except for the one staff member at the front entrance who was unfriendly and insensitive. We arrived with a lot of luggage and didn't get any help; we had to carry it ourselves. The same thing happened at checkout; we carried our own luggage.

5 star service and cleanliness

The breakfast staff charged different prices to the cashier.

The position of the room with a pool view is very good.

It is indeed most comfortable to stay at Hotel Claro Makassar.

The check-in process, both online and offline, was very easy and the response was fast. The staff was friendly, and the room was exactly as booked.

A fairly strategic location in the center of Makassar city.

The hotel staff are all very friendly.

Cool rooms, good swimming pool facilities and inferior to other hotels.