The staff were friendly, and we received a welcome drink. We booked two connecting rooms, but the electric kettle in room 10 wouldn't work. We phoned the staff, but they never showed up. We ended up using the kettle in room 11 every time we needed hot water. Otherwise, everything was great: the food was varied, and we got a room with a cool mountain view.

The hotel staff is friendly, the rooms are spacious without air conditioning, but the air is okay, not stuffy. The 130cm swimming pool is warm, but the breakfast variety is a bit limited and the taste is mediocre. The location is strategic, close to minimarkets and other eateries on both sides.

The hotel staff was very friendly, and there was a bakery and some really good coffee on site. Plus, it was affordable, and the room had a really nice mountain view. I definitely recommend staying here.

Very comfortable place, friendly service, basically very satisfied.

Friendly staff, strategic location, delicious food

Friendly staff, roadside location

If it is renovated, it will definitely be even better.

The hotel staff is very friendly. The rooms are spacious and comfortable. The heated, indoor pool is perfect for bringing kids.

I stayed here during the 2026 Eid al-Fitr holiday. It was completely booked, and I even got a room in the basement, but that was okay because it was closer to the parking lot. I chose the standard twin-bed room. Cleanliness was good, but there was no air conditioning, but it was still very cool. The downside was there was no hot water kettle; tea and coffee were provided only with water and glasses. When we asked for hot water, we were given a thermos. Overall, it was nice, but the hot water (in the bathroom) in room 004 wasn't very good. Hopefully, the next one will be better. By the way, having a hot water pool on the weekend would be great too.

Comfortable, amazing... Big room, clean... Really top..

Strategic location, easy to find food, clean

It is old hotel but well maintenance, clean, well order. It is my first stay here & Quite surprised cause it didn't have an AC. Luckiky we stayed on the room faced to an open area & it was raining so totally freeze. The rooms were bigs, clean, also the bathroom. The hot water was good. The spring bed were good too. The most convenience that there were sitting area in each in front of the room & to make its privacy, it has separated wall folded. It was very good. Highly recommend.

The staff was friendly, and the security guard was very helpful in taking photos. I hope Hotel Cianjur remains as popular and successful as it once was. I always stay here on every trip to Cipanas.

The hotel's ambiance is really nice. Because it's semi-outdoor, the air is always fresh, and every Friday, Saturday, and holiday, the swimming pool has warm water.

good, only the 3rd floor room has weak wifi

Just a suggestion, if the hotel knows someone wants to check in, don't spray the unit with fog? The unit smells chemical and makes it hard to breathe, to the point where my child coughs from inhaling the aroma.

Great, I'll come back here later.

The service is really great, everyone is really good

top everything...everything is delicious...top I don't regret staying here even though there is no AC but it's cold...clean rooms...food is delicious, just a little suggestion for a better pillow hehe

Near from street, good view from my room and friendly staff.