After more than 20 years, we finally returned to our favorite family hotel. This time, we were a bit disappointed because there have been many changes, unlike before. I remember Puncak Pass used to be luxurious, but now it is very different. Please, the hotel management, please update the hotel facilities. Return Puncak Pass to its former glory. Our room did not have air conditioning, it was hot during the day and hot at night too. Please provide air conditioning in every room for the comfort of our guests. The hotel room was very hot for Puncak's weather, which is not as cold as it used to be. Please pay attention to the breakfast menu and improve the variety and taste of the menu. Food that should be served hot should be served hot. Our soto breakfast was a failure because the soto was cold, the soto pot was not heated. The porridge menu was also cold, my husband and I couldn't eat the porridge. There should not be many food choices, it's okay if the taste is good. I apologize that the breakfast menu is far from normal standards. Hopefully, Puncak Pass can be better in the future.

The hotel is nice, has a vintage feel, is cool, the room is also quite large and comfortable, the bathroom is quite clean, only one pipe is broken so one bathroom in our cottage can not be used. Breakfast is standard. Lunch at the hotel food is good, but the bitterballen is not meaty enough, poffertjes are too thick and not soft enough. Check-in is a bit slow, I arrived after 2:00 PM. The staff is quite friendly, but not responsive/helpful spontaneously, you have to ask first.

Almost perfect. There are only 2 things that I personally think are lacking. 1. Even though it's a cold area, please ensure every unit has air conditioning, because even in the highlands, during the summer, the midday heat is still intense. 2. Please allow a maximum check-out time of 4:00 PM, but by request. After 4:00 PM, a charge will be applied. Because check-out is at 12:00 PM, on average, when returning to Jakarta, 100% of the guests are hit by contraflow when the lane is closed. It's better to wait at the hotel, it's more comfortable. Overall, it's okay.

Still as before, the interior and nature are well maintained.

Comfortable, safe, good service, close to Jakarta.

The sound of motorbikes from outside is very disturbing at night.

I stayed here for nostalgia, and overall it was okay. I liked the spacious garden.

The staff was friendly, and the room was quite nice with a garden and mountain view. Walking around the hotel area was a bit tiring due to the ups and downs, but it was enjoyable.

It was a great stay here. Thanks

The environment was as expected (cool and beautiful), as is typical of hotels or villas in mountainous areas. However, the cleanliness of the rooms and bathrooms was extremely filthy. A 4-star hotel should have better cleaning facilities. The towels were also torn and looked dirty.

Excellent service, all the staff are friendly and polite. Hopefully, we'll be able to stop by again sometime.

The view is romantic, thick fog.

Great place, nice holiday, wonderful.

It was a pleasure to stay at Hotel Puncak Pass, the atmosphere was beautiful with friendly staff and of course I enjoyed the cold weather.

One of the best experiences I've ever had staying here. The food is absolutely delicious, including the best bitterballen, and all the breakfasts are absolutely delicious. Highly recommended for families.

The hotel is classic and pleasant, but the breakfast variety and taste need to be improved.

The rest is nice and homey, maybe the swimming pool just needs to be renovated or updated so the water looks clear and towels should be provided at the swimming pool like a 4 or 5 star hotel.

Highly recommended, the food is delicious and the staff are friendly.

Come here, hurry up, if you say so.. Make the place comfortable.

The only hotel in Puncak that has been our family's favorite for decades. Nothing has changed, the atmosphere is incredibly peaceful and the air is cool. The hotel maintains its vintage ambiance, the food is also 5-star, and the staff are incredibly professional. It's well worth it, even though the journey to Puncak is always fraught with traffic jams.