O***a

5.0

/10

Reviewed 6 week(s) ago

Really disappointed, it doesn't match the photo, the sheets are dirty, the AC isn't cold either.

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Accommodation's Reply

09 May 2026

Dear valued guest, Thank you very much for choosing to stay at @thome Surabaya. We apologize for any inconvenience you may have experienced. We will forward your feedback to the relevant team to help us improve our services. 🙏 We wish you a pleasant and enjoyable stay.

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D***i

Transit

7.7

/10

Reviewed 7 week(s) ago

Just arrived, the guard was somewhere, the atmosphere around

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2 people find it helpful

Accommodation's Reply

09 May 2026

Dear Valued Guest, Thank you for choosing to stay at @thome Surabaya. We apologize for any inconvenience caused. If you are unable to contact staff, please call 08*******500 or ring the doorbell. Contact information is below. Thank you for your understanding. 🙏

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B***u

5.3

/10

Reviewed 7 week(s) ago

The mosquitoes are super numerous and big, perfect for travelers who like extreme places.

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2 people find it helpful

ARI H.

10.0

/10

Reviewed 9 week(s) ago

The best, fast service... Awesome awesome awesome awesome

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1 people find it helpful

Sudiman

Business

9.4

/10

Reviewed 9 week(s) ago

With a central location and facilities commensurate with the price of 80 thousand, the rooms and bathrooms are clean.

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1 people find it helpful

Accommodation's Reply

09 May 2026

Dear Mr. Sudirman, Thank you very much for your stay at @thome Hotel Surabaya. We greatly appreciate you taking the time to write a positive review. We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you again. We wish you good health and success in the future. 🙏

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Syaiful B.

10.0

/10

Reviewed 22 week(s) ago

Friendly, clean, comfortable. Oookkee

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2 people find it helpful

Accommodation's Reply

09 Jan 2026

Dear Shyful (@thome), Greetings from Surabaya! Thank you for choosing our hotel during your visit to Surabaya. We appreciate your valuable feedback and are delighted to hear that you had a memorable stay. We hope to welcome you back to Surabaya again. Wishing you good health and happiness.

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m***n

Transit

6.3

/10

Reviewed 25 week(s) ago

At that price, it's only natural that the quality is below standard.

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2 people find it helpful

Accommodation's Reply

24 Dec 2025

Thank you for staying at @thome Surabaya. We apologize for any inconvenience you may have experienced. We will forward your comments and feedback to the relevant department.

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Siti M.

Staycation

8.5

/10

Reviewed 25 week(s) ago

Not bad for a transit place while waiting for the train schedule.

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4 people find it helpful

Accommodation's Reply

24 Dec 2025

Dear Mr. Siti, Thank you for your review. We are very happy to hear that you enjoyed your stay with us and were satisfied with our services. Thank you for choosing to stay at @thome Surabaya. We hope to welcome you back again soon. We wish you good health and happiness :)

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Mirdan R. A. R.

9.7

/10

Reviewed 29 week(s) ago

Great, economical price and AC included.

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3 people find it helpful

Accommodation's Reply

21 Nov 2025

Hi Mildhan, Thank you very much for your valuable review and rating. We are very glad that you enjoyed your stay and that our hotel's services met your expectations. We look forward to welcoming you back again. Thank you @thome Surabaya

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I***m

5.0

/10

Reviewed 37 week(s) ago

The room was dirty and still had a lot of hair. If you're on the 4th floor, you'll climb the stairs up to your calves. There are 3 rooms on each floor. The 3rd and 4th floors are creepy. The bathroom is outside.

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2 people find it helpful

Accommodation's Reply

24 Dec 2025

Thank you for using @thome Surabaya's services. We apologize for any inconvenience caused. We will forward your feedback and suggestions to the relevant departments. Thank you for your cooperation.

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M***i

Transit

8.7

/10

Reviewed 49 week(s) ago

It was a bit scary that the door was already closed at 10 o'clock. It was like we were locked out so we had to knock on the door again. But the room was nice and clean, it was worth it.

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1 people find it helpful

Accommodation's Reply

03 Jul 2025

Dear: Dear Sir/Madam. Thank you for staying at @thome Surabaya. Thank you for taking the time to give us a positive review. We apologize for the inconvenience, because the door has been closed at 22.00 WIB in order to maintain the peace and comfort of other guests who want to rest. But you can contact our staff at any time, if you still want to go out/re-enter. Thank you for your input, your suggestions will be our feedback. Regards.

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Mayang N. T. A.

Business

8.2

/10

Reviewed 50 week(s) ago

The lady and the gentleman who guard the room are friendly, the drinks are cheap 🥰. There is no charge for early check-in, it's really great.

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2 people find it helpful

Accommodation's Reply

21 Jun 2025

Dear: Mrs. Mayang. Thank you very much for your positive review. We are glad to hear that you had a good stay with us. Teruna, thank you for choosing to stay with us and for sharing your positive feedback. We look forward to welcoming you back for another pleasant experience at @thome Surabaya. Greetings of Health and Success always :)

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C***O

Leisure

10.0

/10

Reviewed 51 week(s) ago

Clean and nice room. Friendly and responsive receptionist.

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2 people find it helpful

Accommodation's Reply

19 Jun 2025

To our Esteemed Guest, Thank you for staying at @athomesurabaya Thank you for taking the time to give us a Positive Review. We hope you are satisfied with our service, and we always look forward to your return Greetings of Health and Success always 🙏

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f***i

5.0

/10

Reviewed 58 week(s) ago

see the hotel directly out. this is a photo of the front location of the hotel. really scary. trauma to book on Traveloka because of this hotel. dark, climb stairs to the 3rd floor. not family friendly. not worthy of being called a hotel. regret not reading reviews before booking. money is gone

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3 people find it helpful

Accommodation's Reply

07 May 2025

Sorry for the inconvenience, the room you booked is the cheapest room type on the 4th floor. Our accommodation with prices below Rp 100,000 provides stairs to go up to the upper floors. With prices below Rp 100,000, we offer twin bed rooms for 2 people with AC, TV, WIFI and shared bathroom facilities with hot/cold shower facilities. We also provide VIP rooms with private bathroom facilities (hot/cold water), on the lowest floor so you don't need to climb stairs. That is the information we provide, thank you, Greetings

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I***a

8.3

/10

Reviewed 59 week(s) ago

This accommodation is ideal for those who put the priority on strategic location since it is located in the middle of the business area of Atom Megah, Surabaya. Very humbly dwells a 4-story building of ruko with stairs. Read the description of each room option as most of them provide only shared bathrooms.

2 people find it helpful

Accommodation's Reply

19 Apr 2025

Dear : Our VAlued Guest Thank you for staying with us. Thank ypu for giving the positive review for us. I hope you are always comfort with our service, and we always looking forward to your return.

M***d

Transit

5.0

/10

Reviewed 59 week(s) ago

Not worth it, the room smells of cigarettes. Booked for 2 people but not allowed for two people if not the same ID card address even though it was with a girl and my own sibling. Finally just stayed for a while and checked out and looked for a hotel instead of this kind of accommodation. The bathroom is outside too.

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4 people find it helpful

S***n

6.2

/10

Reviewed 69 week(s) ago

Why is the hotel closed? It's like living in a prison.

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Accommodation's Reply

24 Dec 2025

Thank you for staying at @thome Surabaya. We apologize for any inconvenience caused. As previously informed, for the convenience of other guests, hotel check-in and check-out times are limited to 22:00 to 06:00. However, our staff is available 24 hours a day, so please rest assured that you can check out at any time. Thank you.

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F***i

Transit

6.3

/10

Reviewed 74 week(s) ago

the curtain is loose and can't be fixed. there are no towels, soap, and toothbrushes. the TV can't be turned off.

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Accommodation's Reply

19 Jan 2025

Thank you for staying at @thome Surabaya. We apologize for the inconvenience, because the curtains are always under our maintenance before and after the guest stays. And with the cheap price we offer in the form of a room to stay in a day, so that guests can provide their own equipment for staying. Thus we convey this explanation, thank you for your understanding. Greetings.

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b***t

Leisure

9.4

/10

Reviewed 75 week(s) ago

Fun, cheap and centrally located

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1 people find it helpful

Accommodation's Reply

25 Dec 2024

Dear: Dear Sir/Madam. Thank you for your positive review. We are very happy to hear that you were satisfied during your stay with us. Thank you for staying at @thome Surabaya and taking the time to give us a positive review. We hope you have a pleasant trip and we look forward to welcoming you back. Regards.

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y***e

8.1

/10

Reviewed 82 week(s) ago

It's actually nice, but it's only on the 3rd floor and has a shared bathroom.

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2 people find it helpful

Accommodation's Reply

08 Nov 2024

Dear: Dear Sir/Madam, Thank you for staying at @thome Surabaya. Thank you for taking the time to give us a review. We hope you are satisfied with our service, and we always look forward to welcoming you back. Regards

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@thome

Overall Ratings & Reviews @thome

7.0

6.9

6.3

6.9

6.9

Traveler Reviews @thome