7.7
Pleasant
From 2,574 reviews
Provided by travelers on
Cleanliness

7.4

Room Comfort

7.4

Meal

7.1

Location

8.2

Service and Facilites

7.7

People often mention about Ebizz Hotel
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Bedroom (28)
Accessibility (27)
Distance to City Center (26)
Staff Friendliness (25)
Ambiance (24)
Surroundings (22)
Wifi (18)
Check-in/out Time (18)
Bathroom (18)
Room Space (17)
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Traveler Reviews Ebizz Hotel

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40
Customer reviews
Diva P. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The rooms are comfortable and clean, the service is also very good, the price is affordable.
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D***y
icon-origin-TRAVELOKA
6.6
/10
Reviewed 1 week(s) ago
The bathroom smells because the exhaust is dead, the hot water sometimes turns on sometimes doesn't and the wifi isn't strong at all... But for a very strategic location, it's close to cheap and cheerful food.
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G***a
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
Friendly staff, strategic location, but the room facilities need to be improved, the AC keeps turning on and off.
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Fitri M. H.
icon-Business
Business
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10.0
/10
Reviewed 5 week(s) ago
Twin bed, with complete facilities, comfortable for resting.
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Verified Traveler
icon-Leisure
Leisure
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8.5
/10
Reviewed 5 week(s) ago
The location is near the UNEJ campus, no need to worry about food because there is food all around the hotel on the left and right.
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1 people find it helpful
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Hotel staff are friendly and responsive, check in is hassle-free, strategic location
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A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
The receptionist was very friendly and cool, the other staff were also friendly, but the door lock was not strong and difficult to open. It would be better if this was fixed.
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1 people find it helpful
S***s
icon-origin-TRAVELOKA
8.6
/10
Reviewed 15 week(s) ago
The front office staff was super friendly and welcoming, and we were able to check in early. There was only one room towel, so we asked housekeeping for more. The soap was empty, there was no dental kit, the TV wouldn't work, and the walls were damp. The next room could be better. But for the price, it was totally worth it, especially in the city. Good luck!
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R***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Cheap price, good enough quality.
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1 people find it helpful
R***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
For the price, it's quite good and comfortable. Keep up the good work, Ebizz.
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1 people find it helpful
Eko A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Always comfortable and safe. Affordable, downtown.
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Widya B.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 23 week(s) ago
For that price, it's okay. 2 impressive nights.
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H***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 25 week(s) ago
1. I booked a non-smoking room, but was given a room that smelled of cigarettes. After complaining, the room was sprayed with air freshener. 2. The walls and every other part of the room were unkempt. The walls were dirty, there was no bath mat, and the sheets and pillows appeared unwashed. There were no towels when we first checked in. They said they hadn't finished the laundry yet. 3. I was given a small piece of paper with my WhatsApp number and room number written on it. When I called, there was no response at all. 4. The staff refused to help us carry our luggage when we first arrived. 5. The highest-priced room didn't even have a window. When I decided to check out immediately, even though I'd only been there an hour, there seemed to be a group of women in the lobby complaining.
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4 people find it helpful
nurul k.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
The hotel staff are friendly in providing services, including being trustworthy when we left our belongings because we had checked out.
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2 people find it helpful
G***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
Recommended hotel in the city center, close to campus and other culinary spots
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1 people find it helpful
F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
Very friendly and helpful staff... standard rooms according to price... strategic location and close to culinary...
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2 people find it helpful
S***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 33 week(s) ago
Whenever possible, provide the option for smoking rooms. Soap is not available.
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1 people find it helpful
M***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 36 week(s) ago
The staff was very friendly and the service was excellent. The rooms are standard size, but they aren't soundproof, so you can hear outside noise while you're resting.
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2 people find it helpful
M***e
icon-origin-TRAVELOKA
8.4
/10
Reviewed 39 week(s) ago
Strategic location in front of the UNEJ campus. The former luxury of the low-budget hotel still remains, but unfortunately, it has not been well maintained. The remains of the room ceiling are clearly visible.
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1 people find it helpful
A***h
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 40 week(s) ago
The hotel is located near the UNEJ and Polije campuses, with easy access to food stalls and convenience stores. Unfortunately, the cleanliness is lacking, particularly the slippery toilet floor and the smell of urine. The blower is broken, the toilet door cannot be closed from the outside, and some room locks are card-operated and others are key-operated. The price is less than commensurate with the facilities provided by hotels of the same price range in major cities in East Java, such as Malang and Batu.
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1 people find it helpful
Number of reviews per page
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