s***i
6.4
/10
Reviewed 1 week(s) ago
The hotel itself was decent, but the front desk was unfriendly, the room wasn't soundproof, I got a connecting room, but the connecting door couldn't be locked and opened from the outside, it wasn't soundproof, and the food was just so-so. My plan to stay for 3 days ended up being cancelled.
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Accommodation's Reply
07 Jul 2026
Dear Valued Guest, Thank you very much for your valuable feedback regarding fave+ Palembang hotel. We sincerely apologize for the inconvenience caused by the shortcomings in the reception service, the inability to lock connecting rooms from both sides resulting in insufficient privacy and soundproofing, and the fact that the breakfast selection and taste did not meet your expectations. We have forwarded your feedback to the relevant department and have instructed them to review and rectify the issues immediately. We are very sorry that these problems caused you to cancel your plans to extend your stay. We sincerely hope that you will choose our hotel again in the future, and that we will be able to provide you with a more comfortable and pleasant stay. Thank you. Sincerely, Jean Fawaz
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