R***o
8.5
/10
Reviewed 5 day(s) ago
The hotel staff was friendly, but there was a slight issue with the room's AC, which was a bit noisy. The toilet in my child's bathroom leaked a bit, but otherwise, the service was good.
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Accommodation's Reply
24 Jun 2026
Dear Valued Guest, Thank you very much for your valuable feedback and suggestions. We are delighted to hear that you appreciated our friendly staff and service. We sincerely apologize for the inconvenience caused by the noise from the air conditioner in your room and the water leak in the children's bathroom. Your valuable feedback is very important to us, and we will ask our technical team to take immediate action to improve these issues so that you can have a more comfortable stay with us on your next visit. Thank you again for choosing Palembang Faveplus Hotel. We will do our best to make your next stay even more comfortable and enjoyable. Thank you. Sincerely, Jean Fawaz
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