The hotel staff is friendly and communicative. Complaints, special requests, and other issues are easily addressed. Even if you need to change rooms because you don't like them, you can simply let the staff know and they'll assist you.
The hotel's lighting does seem dim, perhaps intentionally so. It's suitable for those staying in transit on long trips and/or seeking a quieter environment.
The toiletries and water heater are in good condition; if you have any issues, please contact the hotel staff directly. The television and air conditioning are also in good condition. Although the air conditioning doesn't look very clean, it's still cool. The room is clean, equipped with a trash can, etc., as shown in the attached picture.