Dear Mr./Ms./Mrs. Junianur MM, This is a message of our sincere apologies from Wiz Prime Hasanuddin Makassar Hotel. Thank you for choosing our hotel as your accommodation. We apologize for any inconvenience you may have experienced during your stay, particularly regarding the cleanliness of your room/service/amenities and the impolite behavior of our staff, which may not have met your expectations. We are deeply saddened and will work to improve these aspects to prevent similar incidents from happening again in the future. We hope you had a pleasant experience and will return to stay at Wiz Prime Hasanuddin Makassar Hotel again, and we are confident that you will receive even better service in the future. Sincerely, General Manager (Wiz Prime Hasanuddin Makassar Hotel Management)