Iwan N. W.

Leisure

8.8

/10

Reviewed 3 day(s) ago

It was fun staying here because there were lots of street vendors near the pool.

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M***i

Business

10.0

/10

Reviewed 1 week(s) ago

Nice place, near from the main road at Puncak, Bogor.

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R***i

5.8

/10

Reviewed 2 week(s) ago

The mattress is very hard, making it uncomfortable to sleep on. Just a suggestion, if the mattress can feel the iron, it's better not to use it anymore... The bathroom, towels, and others also smell... A thermos is provided but the water is not warm, the bed is also not comfortable... I thought that for the price of 350 thousand it would be quite good, but it turned out to be a dud... Sorry, I deliberately gave an honest review because it is for your future improvements.

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1 people find it helpful

Widiyanto

10.0

/10

Reviewed 11 week(s) ago

I ordered it on the spur of the moment and it was okay without looking at the reviews. It turned out to be quite good, clean, and the staff were friendly.

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3 people find it helpful

Accommodation's Reply

26 Sep 2026

Thank you for your rating and feedback. We are delighted to hear that you enjoyed your stay at Hotel Gerbera. We hope to welcome you back again soon! 😊

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Feri H.

9.4

/10

Reviewed 12 week(s) ago

At that price, it's well worth it.

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Accommodation's Reply

26 Sep 2026

Thank you for your review and feedback. We are delighted to hear that you had a pleasant stay at Hotel Gerbera. We hope to welcome you back again soon! 😊

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Ali S.

8.3

/10

Reviewed 13 week(s) ago

The location is close to Cimory. The service is excellent, but the bed needs replacing, and the sheets and pillows are completely inadequate.

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1 people find it helpful

M***d

9.4

/10

Reviewed 13 week(s) ago

The hotel staff is friendly... Overall it's nice and cool... The room is really small hehe

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1 people find it helpful

Chaca K.

Staycation

9.4

/10

Reviewed 16 week(s) ago

first time staying here, the room is spacious, the bed is big, the breakfast is plentiful and delicious", there is also a swimming pool and on the side of the highway near Alfa Indo, there is also a clothing store

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1 people find it helpful

S***i

Leisure

8.7

/10

Reviewed 16 week(s) ago

The location is close to the main road, comfortable, and quiet. All the staff are friendly. The food is delicious. The standard room is quite small, the pillows look worn, and the mattress needs refurbishing. The foam is thin and the springs are very noticeable, making for an uncomfortable sleep and body aches.

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4 people find it helpful

R***o

8.5

/10

Reviewed 17 week(s) ago

A very strategic location on the roadside. There are plenty of street food stalls in front of the hotel. Recommended for those who just want to stay with their family.

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Accommodation's Reply

18 Aug 2026

Thank you for your rating and feedback. We are delighted to hear that you enjoyed your stay at Hotel Gerbera. We hope to welcome you back again soon! 😊

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R***O

Transit

8.4

/10

Reviewed 17 week(s) ago

Breakfast is just fried rice.

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2 people find it helpful

M***y

Staycation

8.2

/10

Reviewed 18 week(s) ago

This is the second time staying at Hotel Gerbera, but this time the room size is very small.

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Accommodation's Reply

11 Jul 2026

Thank you for staying at Hotel Gerbera again and for taking the time to write a review. We apologize if the room size did not meet your expectations. For your next stay, we recommend choosing a Deluxe or Family room, which are larger for a more comfortable stay. We hope to welcome you back again.

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Suryadi W.

Leisure

8.3

/10

Reviewed 18 week(s) ago

The hot water in the bathroom often takes too long to heat up, and it often doesn't work. Please add camphor or some air freshener to prevent it from getting stale.

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Accommodation's Reply

11 Jul 2026

Thank you for your feedback. We apologize for the issues with the hot water and the unpleasant odor in the room. We will inform the relevant team to investigate and resolve the problem immediately. Thank you for helping us improve the quality of our service.

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Suryadi W.

Leisure

8.3

/10

Reviewed 18 week(s) ago

Overall, it was good. However, at the end of our stay, while having breakfast in the gazebo, someone was playing karaoke at a very loud volume, making us uncomfortable while we were eating. By the way, the hot water in the bathroom often wouldn't work. Oh, and please freshen up the bathroom, at least with some camphor.

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2 people find it helpful

Accommodation's Reply

11 Jul 2026

Thank you for your feedback. We apologize for the issues with the hot water and the unpleasant odor in the room. We will inform the relevant team to investigate and improve the situation immediately. Additionally, we will review the usage limits and duration of the karaoke area to avoid disturbing other guests, especially during breakfast time.

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R***a

6.4

/10

Reviewed 19 week(s) ago

The room was cramped and the lights were dim. There were no towels in the bathroom; you had to ask for them. There were no toothbrushes, soap, or shampoo. There was only tissue in the toilet, and there was very little. The staff was kind and friendly. The bathroom smelled bad, and the room didn't smell good either. However, the hotel's ambiance was nice, and there was a swimming pool.

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1 people find it helpful

Accommodation's Reply

03 Jul 2026

Dear Valued Guest, Thank you for choosing to stay at Hotel Gerbera, and we apologize for any shortcomings that may have occurred. We will review this matter to ensure we can provide you with the best possible service in the future. Thank you very much.

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R***a

6.4

/10

Reviewed 19 week(s) ago

The room was cramped and the lighting was dim. There were no towels in the bathroom; you had to ask for them. There were no toothbrushes, soap, or shampoo. There was only tissue in the toilet, and there was very little. The staff was kind and friendly. However, the hotel's ambiance was nice, and there was a swimming pool.

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3 people find it helpful

Accommodation's Reply

11 Jul 2026

Thank you for staying at Hotel Gerbera and for taking the time to write a review. We apologize for any inconvenience you may have experienced regarding the room size, lighting, and amenities. We will use your feedback to improve our services. We appreciate your appreciation for our friendly staff, the hotel's atmosphere, and the pool facilities. For your next stay, we recommend choosing a Deluxe room or a family room, which are larger. We hope to welcome you back for an even better experience.

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Fitri R. W.

Staycation

10.0

/10

Reviewed 20 week(s) ago

One of the best budget hotels, the rooms are clean and well-equipped with complete amenities. There's a thermos for hot water, and tea and coffee are provided as a welcome drink. The building isn't luxurious, but it's well-maintained. I'll stay here again next time, and the pool is quite spacious.

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1 people find it helpful

Accommodation's Reply

24 Jun 2026

Thank you very much, Mr. Fitri, for your positive review. We are delighted to hear that you had a pleasant time. Your compliments encourage us to continue striving to provide the best service. We hope to welcome you back to Hotel Gerbera again.

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Verified Traveler

Leisure

10.0

/10

Reviewed 21 week(s) ago

The staff was friendly. Before booking, call to check if there's a room available. The hotel turned out to be comfortable, clean, and strategically located, close to a convenience store. It'll be on your list of hotels to stay in if you ever plan to visit Puncak.

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1 people find it helpful

Accommodation's Reply

23 Jun 2026

Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay. Your compliments motivate us to continue providing the best service. We hope to welcome you back to Hotel Gerbera again.

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S***a

Leisure

8.8

/10

Reviewed 23 week(s) ago

The hotel's strategic location is close to tourist attractions, restaurants, minimarkets, and gas stations. The hotel staff is friendly and helpful. It's a great place to rest during your Puncak vacation.

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1 people find it helpful

Accommodation's Reply

05 Jun 2026

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Elisna D.

10.0

/10

Reviewed 25 week(s) ago

Thank God, my staycation at this hotel was very comfortable. There were no shortcomings, everything was perfect, and nothing scary. It's close to everything, and finding food outside is easy. I'm not disappointed.

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2 people find it helpful

Accommodation's Reply

26 May 2026

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Hotel Gerbera

Overall Ratings & Reviews Hotel Gerbera

8.5

8.6

8.1

8.7

8.7

Traveler Reviews Hotel Gerbera