The staff were very friendly and helpful! Highly recommend!

Had Room 9116 which was awkward. The door only opens halfway before coming into contact with a huge pillar. The bedside table placed in front of the wardrobe meant I could not access the room safe with ease. The glass water bottle had faulty caps and I had to call housekeeping to deliver new ones. Checking in and out was smooth but reception staff was grouchy. Overall, this wasn't the best stay.

I had a wonderful staycation.

Sunway Pyramid Hotel has all friendly staff that will approach you when queuing at the counter. They will ask what they can help with, appreciate that, but probably could fasten the check-in process? A bit too long for the waiting time during the check-in process. And the door to the room is a bit stuck, probably needs maintenance/check for all the doors. And also hope to see an upgrade probably on the bathroom on the next visit. The bed and pillows are very comfortable and big. For breakfast, there are a variety of food options available and the tastes are great.

It's very easy and flexible to stay here, there's an access to a mall and can walk around Sunway through the canopy, and it's close to everything. The hotel is also very clean and comfortable. I would come and stay here again for my future trip here.

The hotel is clean, the staff is friendly, it's close to the mall so it's easy to find food👍

Nice hotel and it is very convenient since the huge Pyramid shopping center is just beside the hotel.

Was very comfortable, direct access to the mall, though for breakfast you have to go to Sunway Resort hotel which is in the next building.

The staff are very friendly and the place is so comfortable.

The hotel is clean, but the king deluxe is small, even smaller than my master bedroom (4R HDB).

The staff was friendly and accommodating.

All good, definitely stay here again. Very comfortable, good price.

An absolutely outstanding stay at Sunway Pyramid Hotel! From the moment we arrived, everything was seamless and impressive. The room was immaculate, beautifully maintained, and exceptionally comfortable—perfect for a truly restful stay. The direct access to Sunway Pyramid Mall is unbeatable, making shopping, dining, and entertainment effortlessly convenient. What truly stood out was the exceptional service: the staff were genuinely warm, attentive, and professional, always going the extra mile to ensure a perfect experience. Every detail was thoughtfully taken care of. Without a doubt, one of the best hotel stays we’ve had—highly recommended and we can’t wait to return!

This hotel [is] one of my favorite places to stay [for] many years.

The location of the Hotel is 2nd best, just beside the Sunway Pyramid Hotel and Sunway Lagoon theme park (the first is Sunway Resort). The room is good, not too big and not too small. It is clean. The staff is very friendly and helpful.

hotel connect ke sunway pyramid mall

Very Disappointing Last Minute Hotel Change I booked Sunway Pyramid Hotel (Theme Park View) on 24/11/2025 for 31/12/2025–1/1/2026, with free cancellation until 30/12/2025. The main reason for this booking was for my children to watch the New Year fireworks from the room. I was travelling with my kids and had requested connecting rooms. However, at 10:00am on the day of check-in, I received an email from Traveloka informing me that my booking was changed to Sunway Lagoon Hotel due to “unforeseen circumstances.” This was extremely frustrating, especially since the booking was made more than a month in advance and for a special occasion. Upon check-in, connecting rooms were not available. Although we were given park-view rooms, the location was much farther compared to Sunway Pyramid Hotel, and it did not match the experience we originally booked and paid for. Calling the hotel took about 15 minutes before someone answered. I would like to commend Ain for being very helpful and clear in explaining the situation, and Ravi for being warm and attentive. However, the front desk staff could be more welcoming and empathetic. Overall, the last minute hotel change and poor coordination significantly affected our New Year stay and family experience

The hotel is very good for family recreation

Turin Hotel is right inside the mall. Comfortable room. Soft mattress. Clean toilet. Clean carpet. Breakfast is a little far away in the building next door, but I was satisfied because the food was so varied.

Good location