My first experience was very disappointing. I had to wait over an hour for my first check-in because the room wasn't ready. I complained several times before it was finally resolved, and the room I was given wasn't the room we booked.

The views around the hotel are very beautiful.

Prices are non-committal, staff is unfriendly and impolite.

Bed bugs make you itchy, the facilities in the room are old and fragile.

Room facilities do not match the application, there is no hot water, there is no television.

The hotel is clean and comfortable. The entire courtyard of the rooms is separated from the lake, making it comfortable for small children.

The place is clean. The food is not very good and is a bit pricey. The standard bed is noisy and makes noise.

Comfortable, please provide information on the type of room and its location so that we can book a room according to your wishes.

Great, easy check-in at the hotel and easy check-out

Good facilities and access.. Only there is no TV and the room is not soundproof.. so the voices of people around can be heard and are noisy..

Nice view directly to the lake

The receptionist was very unfriendly and arrogant. She was already so pretentious just checking in. The service was very poor, the cooking utensils were incomplete, and the room smelled of rotting flesh.

Staff is ok and very nice welcoming.

The hotel is comfortable, the hotel staff is friendly, the atmosphere is also comfortable.

not recommended, unfriendly service, car parking far away

In my opinion, for a hotel with a fairly expensive price, not recommended. 1. when you first enter, no staff directs you to the parking lot. You have to call several times to be directed 2. book a hotel online, when you book, you make a note "next to each other" but when you check in, the rooms are very far apart 3. the way to the room is far and no staff takes the "initiative" to help carry your things 4. the service when I check in is not very friendly 5. order food, there is an additional charge if it is delivered to the room

I have contacted the hotel but no one answered. My deposit has not been returned when I checked out. I contacted the hotel but there was no response from the hotel.

The hotel is nice, the view is directly to Lake Toba, the service is also good, the food in the restaurant is also delicious, the only mistake is that the room doesn't include breakfast.

It is highly not recommended to stay here, especially since the receptionist never smiles, is very unfriendly, has low human resources, expensive rooms do not match the room facilities compared to many other good hotels in Tuktuk. Will not come back here.

The stairs are too far to the room. My feet hurt 😪