The hotel staff was very friendly and helpful at check-in.

The staff are very friendly, especially Lintang. I love staying here. Nice.

Comfortable, clean, and spacious rooms. Perfect for business trips and families. Also suitable for staycations and vacations in Cilacap. Close to the town square and the beach.

Fast check-in process & friendly service

It was fun, comfortable, and I would love to stay here again sometime.

nice service mba alfina informatif danbfriendly

Very satisfying in terms of service

Recommended to stay here

It is recommended to stay here

The hotel staff was very friendly. We were always offered friendly assistance.

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Staff is friendly, TV is dark so it's uncomfortable to watch.

It remains a favorite hotel and a top choice for events/activities in Cilacap. Very satisfied with the price and the facilities. This was my first time trying a Deluxe Room. The room was spacious and quite clean, equipped with a long, soft bench. The bedroom and bathroom were very clean. I also tried breakfast at the restaurant, which was quite good with a wide variety. What was special for me were the two types of coffee served: one from a coffee machine and one from a decanter. Both coffees offer different characteristics and types, but are equally delicious for breakfast. The facilities are quite good; I used the swimming pool and fitness facilities, which feature several new and up-to-date equipment, making working out much more enjoyable. Some things that still need attention are: 1. Security staff are still unresponsive. The incident from my previous stay recurred, where the security staff were busy with their phones and failed to direct incoming vehicles. When leaving, I encountered a car that was entering through the exit lane. Of the five times I exited the parking lot, only twice was I accompanied by security to exit the hotel. Even then, the security guard seemed hesitant to walk me across the street or out of the hotel grounds. 2. A communication device (intercom/phone) is needed in the pool area. While using the pool facilities, I had difficulty requesting a pool towel. I had to go down to the restaurant twice and find HK staff on each floor (I met HK staff on the 6th floor who were helpful) to request a pool towel. 3. The restaurant's cleanliness could be improved, as there was still dirt (dust and spots/moss) on the floor and glass wall behind the sofa. Despite the above concerns, I still find this hotel an excellent choice for accommodation. I highly recommend this hotel to family or friends visiting Cilacap. Hopefully, there will be further improvements when I return.

A clean environment, comfortable layout, and super friendly staff. It's always a favorite when visiting Cilacap.

Rooms, toilets are clean.... The service is friendly.

Clean, comfortable, and good location

Clean room, clean bathroom, very satisfying service.

Okay, it's convenient to use as a reference.

Nice room, clean bathroom, friendly staff, delicious food, recommended

There are many food variations, minus there is no special room for smokers.