NK
Nutnicha K.
5.0
/10
Reviewed 2 week(s) ago
On the second night of our stay, a fire broke out two rooms away from ours around 5 AM. Luckily, we weren't asleep yet. The fire alarm was very faint. We only realized there was a fire when we heard the occupant of the burned room shouting. We had to rush down from the 4th floor to the lobby. It's a small hotel with insufficient staff to assist guests. Guests had to fend for themselves, even though we were very shocked. It took about half an hour for the firefighters to arrive. Initially, the staff used fire extinguishers to control the fire. When I asked about responsibility, the staff only said they needed to have a meeting with the manager. I asked if I could check in late, and they said until 1 PM. However, because I hadn't slept and had just experienced the fire, I requested to check in at 2 PM and discuss responsibility afterward. But when I checked out, the staff only offered an apology, which was an extremely irresponsible response.
Read More
See original
Find this review helpful?






