8.8
Very Good
From 4,216 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.7

Location

9.0

Service and Facilites

8.9

People often mention about Melia Makassar
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Staff Friendliness (107)
Room Space (104)
Bedroom (101)
Ambiance (98)
Distance to City Center (92)
Bathroom (91)
Hotel Area (88)
Variety (88)
Taste (85)
Accessibility (75)
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Traveler Reviews Melia Makassar

Number of reviews per page
20
40
Customer reviews
S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The best hotel in town, strategic location, very clean rooms, and most importantly, the best service! From the valet, security, bellboys, to room service, everyone was very polite and helpful.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Warm regards from Melia Makassar Hotel! Thank you so much for your positive review. We are delighted that you enjoyed your stay with us, especially the excellent location, clean rooms, and outstanding service from our entire team. Your compliments on the valet parking staff, security staff, bellhops, and housekeeping staff for their courtesy, friendliness, and excellent assistance are a source of pride for us. This feedback will encourage our entire team to continue striving to maintain and improve the quality of our service. We hope to welcome you back to Melia Makassar Hotel again for an even more memorable stay. Sincerely, Aldi, Guest Experience Team
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Karmila H. D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I love everything about the Melia Hotel. I will absolutely be returning on my next visit.
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Accommodation's Reply
20 Jun 2026
Dear Ms. Karmila, Warmest greeting from Melia Makassar! Thank you for your wonderful review and for sharing your experience with us. We are truly delighted to know that you loved every aspect of your stay at Melia Makassar. Your kind words mean a great deal to our team and serve as great motivation for us to continue delivering exceptional service and memorable experiences. It is especially rewarding to hear that you plan to return on your next visit. We sincerely look forward to welcoming you back and creating another enjoyable stay in the near future. Warm regards, Aldi Guest Experience
P***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Fun with family.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Greetings from Melia Makassar Hotel! Thank you for your wonderful review. We are delighted to hear that you and your family enjoyed your stay with us. We felt honored to be a part of your special moments and we greatly appreciate your compliments on our team's service. We hope to welcome you and your family back to Melia Makassar Hotel again for an even more memorable experience in the future. Sincerely, Aldi, Guest Experience Department
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Vicky I.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
It was a comfortable stay, clean, and the food was varied. The pillows were a bit flat, but the room was clean and comfortable. I liked the carpet.
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Accommodation's Reply
18 Jun 2026
Dear Vicky, Warm regards from Melia Makassar Hotel! Thank you for taking the time to share your experience at Melia Makassar Hotel. We are delighted to hear that you felt comfortable during your stay and appreciated the cleanliness of your room and the variety of food we served. We are also pleased to hear that the carpeted rooms added to your comfort during your stay. Furthermore, we appreciate your feedback regarding the pillows in our rooms. This feedback is very important to us and will be forwarded to the relevant team for consideration in order to improve the quality of our amenities and guest comfort. We hope to welcome you back to Melia Makassar Hotel again and provide you with an even better stay in the future. Sincerely, Aldi, Guest Experience Team
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is very clean, the staff are very friendly and helpful.
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Accommodation's Reply
12 Jun 2026
Dear Valued Guest, Warm greetings from Melia Makassar Hotel! Thank you for taking the time to share your stay with us. We are delighted to hear that you were satisfied with the cleanliness of our hotel and the friendliness and assistance of our team. Providing a comfortable environment and sincere service is our top priority, so your compliments are a source of pride and motivation for our entire team to continue striving to provide the best possible experience for all our guests. Thank you for your trust, and we hope to welcome you back for your next stay. Sincerely, Aldi, Guest Experience Department
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H***o
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Good service and located in the city center.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Greetings from Melia Makassar Hotel! Thank you for sharing your experience staying at Melia Makassar Hotel. We are delighted to hear that you were satisfied with our services and appreciated the hotel's excellent location in the heart of the city, making it convenient for traveling and enjoying activities in Makassar. Your positive review inspires our entire team to strive for friendly service and create memorable stays for all our guests. We hope to welcome you back to Melia Makassar Hotel again in the future. Sincerely, Aldi, Guest Experience Department
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i***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Highly recommended, the hotel is clean, the food has a lot of choices, it's delicious, the location is in the middle of the city... close to everywhere.
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Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Greetings from Melia Makassar Hotel! Thank you for your excellent review and feedback. We are delighted that you were impressed with the hotel's cleanliness, the diverse and delicious food options, and Melia Makassar's superb location in the heart of the city, making it convenient to travel to various places. Your positive feedback encourages our entire team to strive to provide the best service and experience for all our guests. We hope to welcome you back to Melia Makassar Hotel again and provide you with a similarly memorable experience next time. Sincerely, Aldi, Guest Experience Department
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Muh F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
From security, to the front desk, to the admin, everyone was incredibly friendly. Definitely the best hotel in Makassar. Highly recommended: Melia Hotel.
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Accommodation's Reply
06 Jun 2026
Dear Mr. Mouh F., Greetings from Melia Makassar Hotel! Thank you so much for your wonderful review and recommendations about Melia Makassar Hotel. We are proud to know that the service of our team, from security and reception to all staff, made your stay so memorable. The award you gave to Melia Makassar as one of the best hotels in Makassar is a great inspiration to us to continue maintaining the quality of our service and providing memorable experiences for all our guests. We hope to welcome you back again and provide you with the best service on your next visit. Sincerely, Aldi, Guest Experience Department
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E***D
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was very enjoyable and the service was very friendly.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Greetings from Melia Makassar Hotel! Thank you for taking the time to share your experience staying at Melia Makassar Hotel. We are delighted to hear that you had a pleasant time with us and were impressed by the friendly service of our team. We will share your positive feedback with all our staff to inspire them to continue providing the best service. We hope to welcome you back soon for another memorable stay in the future. Sincerely, Aldi, Guest Experience Department
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A***f
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good service, friendly staff, clean hotel and delicious food.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Warm regards from Melia Makassar Hotel! Thank you for sharing your experience staying at Melia Makassar Hotel. We are delighted that you enjoyed the excellent service from our team, the friendliness of our staff, the cleanliness of the hotel, and the food we provided. Such positive reviews motivate us to continue striving to provide the best service to all our guests. We hope to welcome you back again and provide you with a similarly memorable stay in the future. Sincerely, Aldi, Guest Experience Department
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i***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very friendly and very nice and welcomed well
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Accommodation's Reply
31 May 2026
Dear Valued Guest, Greetings from Melia Makassar Hotel! Thank you for taking the time to share your experience staying at Melia Makassar Hotel. We are delighted to hear that you were impressed with the friendly service from our team and the warm welcome you received during your stay. Such positive reviews encourage us to continue striving to provide the best service and create memorable experiences for all our guests. We hope to welcome you back to Melia Makassar Hotel again in the future for another equally impressive experience. Sincerely, Aldi, Guest Experience Department
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good hotel, nice location and nice view from the rooftop and open space dining area.
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Accommodation's Reply
31 May 2026
Dear Valued guest, Warmest greeting from Melia Makassar! Thank you for taking the time to share your experience at Melia Makassar. We are delighted to know that you enjoyed our hotel's location, the beautiful views from our rooftop, and the atmosphere of our open-air dining area. It is always rewarding to hear that these aspects contributed to a pleasant stay for our guests. We truly appreciate your kind feedback and look forward to welcoming you back for another memorable experience in the future. Warm Regards, Aldi Guest Experience
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Nice and comfort, surrounding food and coffee also ok.
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Accommodation's Reply
22 May 2026
Dear Valued Guest, Warmest greeting from Melia Makassar! Thank you for sharing your wonderful review about your stay at Melia Makassar. We are delighted to know that you found the hotel nice and comfortable, and that you also enjoyed the variety of food and coffee options surrounding the area. It is always a pleasure to provide our guests with a pleasant and convenient experience during their stay. We truly appreciate your kind feedback and look forward to welcoming you back again soon for another enjoyable stay. Warm Regards, Aldi Guest Experience
T***q
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The service from the hotel is quite good, the location is quite strategic.
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Accommodation's Reply
18 May 2026
Dear Mr./Ms. T*q, Greetings from Melia Makassar Hotel! Thank you for taking the time to share your experience with us. We greatly appreciate your positive review and rating. We are delighted to hear that you were satisfied with the service our team provided. We strive to offer friendly and professional service, along with the utmost comfort to all our guests. We are also pleased to know that our location conveniently supports your travel activities in the surrounding area. Positive reviews like yours encourage and motivate us to continuously improve the quality of our services and facilities to create an even better guest experience in the future. Thank you again for your trust in us. We sincerely hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Aldi, Guest Experience Department
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T***q
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The service from the hotel is quite good, strategic location.
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Accommodation's Reply
18 May 2026
Dear Mr./Ms. T*q, Greetings from Melia Makassar Hotel! Thank you for taking the time to share your experience with us. We greatly appreciate your positive review and rating. We are delighted to hear that you were satisfied with the service our team provided. We strive to offer friendly and professional service, along with the utmost comfort to all our guests. We are also pleased to know that our location conveniently supports your travel activities in the surrounding area. Positive reviews like yours encourage and motivate us to continuously improve the quality of our services and facilities to create an even better guest experience in the future. Thank you again for your trust in us. We sincerely hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Aldi, Guest Experience Department
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MUH. N. I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Good service, fragrant rooms, affordable prices and the location is very strategic because it is located in the center of Makassar city.
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Accommodation's Reply
29 Apr 2026
Dear Mr./Mr./Muh N.I., Greetings from Melia Makassar Hotel! Thank you for your wonderful review. We greatly appreciate you taking the time to share your experience with us. We are proud to know that you were satisfied with our service, the comfort of the clean and fragrant rooms, and the value we offered. We are also pleased to hear that our hotel's central location in Makassar provided convenience throughout your travels. This is one of our commitments to providing a comfortable and memorable stay for all our guests. Your compliments motivate our entire team to continue maintaining and improving the quality of our service in the future. We hope to welcome you again and provide you with a similarly impressive experience on your next visit. Sincerely, Aldi, Guest Experience Department
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D***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Fragrant, friendly, comfortable, location close to the city center.
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Accommodation's Reply
23 Apr 2026
Dear Mr. D*n, Warm greetings from Melia Makassar Hotel! Thank you so much for your positive review and for sharing your wonderful experience during your stay at Melia Makassar Hotel. We are delighted to hear that you were comfortable with the fragrant atmosphere, friendly service, and excellent location near the city center. It is our top priority to ensure every guest has a pleasant and memorable stay. Your compliments are a great inspiration to our entire team to maintain the quality of our service and provide the best possible experience on every occasion. We look forward to welcoming you back for another equally memorable stay in the future. Sincerely, Aldi, Guest Experience Team
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Andi I. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff is friendly and always offers assistance.
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1 people find it helpful
Accommodation's Reply
17 Apr 2026
Dear Mr. Andy I.S., Greetings from Melia Makassar Hotel! Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, especially regarding the friendliness of our hotel staff and the prompt service throughout your stay. We believe that genuine, friendly, and attentive service is key to creating memorable stays, so it's very encouraging to know that our team was able to make such a positive impression on you. We will share your feedback with all our staff as a token of our gratitude and as inspiration to maintain and improve the quality of our service. We are honored to have been a part of your travel experience, and we hope to welcome you back in the future with even better service. Sincerely, Aldy, Customer Experience Department
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
The hotel staff is very friendly and cooperative.
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Accommodation's Reply
17 Apr 2026
Dear Valued Guest, Greetings from Melia Makassar Hotel! Thank you for your review. We are deeply appreciative of your appreciation for the warm welcome and cooperative attitude of our hotel staff throughout your stay. We strive to always provide professional, friendly, and attentive service to all our guests, and we are delighted to know that our team was able to meet your expectations and provide a comfortable stay. Positive reviews like yours encourage our entire team to continue maintaining and improving the quality of service we provide. We will pass on your compliments to all our staff as a token of our gratitude for their dedication. We look forward to welcoming you back in the future and providing you with an even more memorable experience. Sincerely, Aldi, Guest Experience Department
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N***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The receptionist was very friendly and accommodating, especially with children. I would stay here again.
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Accommodation's Reply
05 Apr 2026
Dear Mr./Ms. N*i, Warm regards from Melia Makassar Hotel! Thank you for your wonderful review. We are delighted to hear that you were impressed with the friendly and comfortable service from our reception staff, especially the attentive care you provided throughout your stay with your family and young children. Providing comfort and convenience to all our guests, including families, is always our top priority. We will forward your thanks directly to our entire team to show our appreciation and encourage them to further develop and improve the quality of our service. Your review also motivates us to strive to make every guest's stay pleasant, safe, and memorable. We hope to welcome you and your family back in the future, and we are committed to providing an even more comfortable and enjoyable stay. Sincerely, Aldi, Customer Experience Department
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Number of reviews per page
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