Thank you for taking the time to share your feedback and for staying at Merdeka Hotel. We sincerely apologize that your stay did not meet your expectations. We regret to hear that the room condition, comfort level, and access to the room were not satisfactory during your visit. Your comments regarding maintenance and facility improvements have been taken seriously and shared with the relevant team for review. We continuously strive to enhance our facilities and provide a more comfortable experience for all our guests. We appreciate your valuable feedback and hope to have the opportunity to welcome you again and provide you with a much better stay in the future.