Traveloka (3,206)
8.0
Very Good
From 3,206 reviews
Provided by travelers on
Cleanliness
7.8
Room Comfort
7.8
Meal
7.8
Location
8.2
Service and Facilites
7.9
People often mention about Grand Suka Hotel Pekanbaru
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Ambiance (27)
Bedroom (24)
Distance to City Center (22)
Room Space (22)
Surroundings (21)
Accessibility (21)
Bathroom (21)
Taste (21)
Staff Friendliness (20)
Hotel Area (20)
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Traveler Reviews Grand Suka Hotel Pekanbaru
Number of reviews per page
20
40
Customer reviews
Hendra
10.0
/10
Reviewed 2 week(s) ago
good and very interesting
need to be repeated again.
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Ii
Iqbalindrapurna i.
10.0
/10
Reviewed 2 week(s) ago
The hotel is nice, the rooms are clean, the location is close to the mall, great 👍
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M***l
10.0
/10
Reviewed 2 week(s) ago
friendly staff, easy check in, worth the price paid
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I***n
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and the room conditions are quite good.
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T***N
Staycation
8.5
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, the room is spacious, but unfortunately the toilet is very dirty.
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Accommodation's Reply
19 May 2025
Dear Valued Guest, Warm Greetings From Grand Suka Hotel Pekanbaru. I, on behalf of all employees & management, would like to sincerely apologize for the incident that you experienced during your stay at Grand Suka Hotel Pekanbaru. There was no intentional element, but the shortcomings that we have will be immediately corrected from now on and in the future. We are ready to await your return in the future with open arms & a feeling of joy. Thank you. Sincerely Management.
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AH
Abdul H.
Staycation
8.4
/10
Reviewed 4 week(s) ago
In 1 year I sometimes stay 2 times to this hotel, sometimes 2-3 nights.
For the comfort of all guests and the progress of the hotel, try to pay attention to the following points.
1. The staff who incharge during breakfast are not friendly, apply a good greeting.
2. Cups & saucers need to be sorted because most of them are no longer suitable for use.
3. Main course if possible use food text so you know what dishes are served.
4. Stained towels are not suitable for use.
I always come back here when I go to PKU only one (the food is delicious, there are many choices of alacarte) TKS ..
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2 people find it helpful
Accommodation's Reply
19 May 2025
Dear Mr. Abdul H, Warm Greetings From Grand Suka Hotel Pekanbaru. I, On Representation of All Employees & Management, would like to Sincerely Apologize for the Incident You Experienced During Your Stay at Grand Suka Hotel Pekanbaru. There Was Truly No Intentional Element, But We Will Immediately Fix the Deficiencies We Have From Now Onwards. We Are Ready to Await Your Return in the Future With Open Arms & Joyful Feelings. Thank You. Sincerely Management.
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R***l
8.8
/10
Reviewed 4 week(s) ago
Location is close to the mall. Clean room. Although many items are outdated but clean.
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Accommodation's Reply
19 May 2025
Dear Valued Guest, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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V***o
Leisure
9.7
/10
Reviewed 5 week(s) ago
Every time I go to Pekanbaru, I always stay here, besides the friendly staff, access to everywhere is also close. There is also a swimming pool and the breakfast is also delicious.
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Accommodation's Reply
02 May 2025
Dear Valued Guest, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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R***i
Leisure
8.8
/10
Reviewed 8 week(s) ago
The staff is friendly. The hotel is clean. Close to the city center. Next time I will stay here again, God willing.
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1 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear Valued Guest, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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F***i
8.3
/10
Reviewed 8 week(s) ago
comfortable, food is quite good, ticket with breakfast for 2 adults and 2 children, cleanliness is lacking
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Accommodation's Reply
10 Apr 2025
Dear Valued Guest, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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FA
Fenti A.
6.9
/10
Reviewed 9 week(s) ago
1 hour in the room, the AC is not cold, the swimming pool is still being repaired.
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3 people find it helpful
Accommodation's Reply
10 Apr 2025
Dear Mrs. Fenti A, Warm Greetings From Grand Suka Hotel Pekanbaru. I, on behalf of all employees & management, would like to sincerely apologize for the incident that you experienced during your stay at Grand Suka Hotel Pekanbaru. There was truly no element of intent, but rather the shortcomings that we have will be immediately corrected from now on and in the future. We are ready to await your return in the future with open arms & a feeling of joy. Thank you. Sincerely Management.
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d***i
Staycation
8.5
/10
Reviewed 12 week(s) ago
overall service is very good and satisfying.
suggestion to make the lobby atmosphere brighter and more cheerful so that lighting can be added and the cleanliness and tidiness of the lobby equipment should be given more attention
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Accommodation's Reply
21 Mar 2025
Dear Valued Guest, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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JF
Jannatul F.
Leisure
8.5
/10
Reviewed 13 week(s) ago
The staff was very friendly and responsive, only the pool at that time.
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Accommodation's Reply
11 Mar 2025
Dear Valued Guest, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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RP
Rahmat P. I.
Staycation
8.8
/10
Reviewed 15 week(s) ago
My main option for staying in pekanbaru these days, having a fridge in the room is a game changer for these price. GSH often have promo for walk in too. Staff is SUPER friendly and helpful.
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Accommodation's Reply
20 Feb 2025
Dear Mr. Rahmat P. I, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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S***l
6.9
/10
Reviewed 15 week(s) ago
The hotel elevator smells like socks, it should be cleaned, please add more freshener to the rooms, it's okay
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1 people find it helpful
Accommodation's Reply
20 Feb 2025
Dear Valued Guest, Warm Greetings From Grand Suka Hotel Pekanbaru. I, on behalf of all employees & management, would like to sincerely apologize for the incident that you experienced during your stay at Grand Suka Hotel Pekanbaru. There was no intentional element, but the shortcomings that we have will be immediately corrected from now on and in the future. We are ready to await your return in the future with open arms & a feeling of joy. Thank you. Sincerely Management.
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N***i
8.7
/10
Reviewed 15 week(s) ago
The hotel needs maintenance. As for the service, it is very good.
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Accommodation's Reply
20 Feb 2025
Dear Valued Guest, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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S***a
8.5
/10
Reviewed 15 week(s) ago
Clean, but the room facilities are not very clean,
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Accommodation's Reply
11 Mar 2025
Dear Valued Guest, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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YS
Yayuk S. R.
Leisure
10.0
/10
Reviewed 16 week(s) ago
The hotel staff is friendly, the hotel is comfortable and I really like it
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Accommodation's Reply
20 Feb 2025
Dear Mrs. Yayuk S. R, Warm Greetings From Grand Suka Hotel Pekanbaru. Thank You Very Much For Your Positive Feedback, We All Employees & Management Promise To Continue To Be Better In The Future. We Are Ready And Looking Forward To Your Return In The Future With Open Arms & Joyful Hearts. Thank You. Sincerely, Management.
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G***t
6.5
/10
Reviewed 16 week(s) ago
The room offered does not match the price
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Accommodation's Reply
14 Feb 2025
Dear Valued Guest, Warm Greetings From Grand Suka Hotel Pekanbaru. I, on behalf of all employees & management, would like to sincerely apologize for the incident that you experienced during your stay at Grand Suka Hotel Pekanbaru. There was no intentional element, but the shortcomings that we have will be immediately corrected from now on and in the future. We are ready to await your return in the future with open arms & a feeling of joy. Thank you. Sincerely Management.
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G***t
6.5
/10
Reviewed 16 week(s) ago
The room and place do not match the picture offered
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Accommodation's Reply
14 Feb 2025
Dear Valued Guest, Warm Greetings From Grand Suka Hotel Pekanbaru. I, on behalf of all employees & management, would like to sincerely apologize for the incident that you experienced during your stay at Grand Suka Hotel Pekanbaru. There was no intentional element, but the shortcomings that we have will be immediately corrected from now on and in the future. We are ready to await your return in the future with open arms & a feeling of joy. Thank you. Sincerely Management.
See original
Number of reviews per page
20
40
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Traveloka | Business Registration Number: 291-86-03397 | Representative: Ahn Jung Woo | Address: South Korea, Seoul, Gangnam District, Teheran-ro, 431 Justco Tower 5-008 06159 | Email: cs@traveloka.com | Mail Order Business Report Number: 2024-Seoul Jung-gu-2034
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