8.3
Very Good
From 2,839 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.3

Meal

8.4

Location

8.5

Service and Facilites

8.3

People often mention about Merpati Hotel
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Bedroom (92)
Room Space (91)
Distance to City Center (86)
Staff Friendliness (82)
Taste (80)
Ambiance (79)
Accessibility (73)
Variety (67)
Bathroom (63)
Check-in/out Time (60)
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Traveler Reviews Merpati Hotel

Number of reviews per page
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40
Customer reviews
S***l
icon-Leisure
Leisure
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6.9
/10
Reviewed 6 day(s) ago
Strategic location, spacious rooms, family friendly
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Alvie L. M.
icon-Transit
Transit
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8.5
/10
Reviewed 3 week(s) ago
I've been to this hotel several times, but this is the first time I've had a room without a window and it looks like it was a former smoking room, because there's a blower, and lastly, the color of the sheets and bed cover are very dull.
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Accommodation's Reply
15 Apr 2026
It is with our pleasure that we, Merpati Pontianak Hotel, express our gratitude for choosing our hotel as your accommodation. We will share your feedback with our team to encourage them to strive for further improvement and quality of service. Thank you for your visit, and we hope your next visit will be an even better experience. Sincerely, The Management Team, Merpati-DC Hotel
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Q***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the price is cheap, suitable for those who want to rest after traveling, overall okay
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Accommodation's Reply
01 Apr 2026
It is with our pleasure that we, Merpati Pontianak Hotel, express our gratitude for choosing our hotel as your accommodation. We will share your feedback with our team to encourage them to strive for further improvement and quality of service. Thank you for your visit, and we hope your next visit will be an even better experience. Sincerely, The Management Team, Merpati-DC Hotel
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S***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Close access to go anywhere, complete facilities, maybe need improvements in bathroom facilities such as showers
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Accommodation's Reply
01 Apr 2026
It is with our pleasure that we, Merpati Pontianak Hotel, express our gratitude for choosing our hotel as your accommodation. We will share your feedback with our team to encourage them to strive for further improvement and quality of service. Thank you for your visit, and we hope your next visit will be an even better experience. Sincerely, The Management Team, Merpati-DC Hotel
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D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Every time we go to PTK, we often stay here with spacious and clean rooms and quite affordable prices, making it our first choice.
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Accommodation's Reply
28 Mar 2026
Dear Valued Guest, From Merpati Pontianak Hotel, Thank you for choosing our hotel as your accommodation. We will forward your feedback to our team to encourage them to continuously improve and enhance our quality of service. Thank you for your visit. We hope your next visit will be an even better experience. Sincerely, The Management Team, Merpati-DC Hotel. (Edit Reply · Awaiting Approval)
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K***h
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Friendly staff, one of the recommended hotels in Pontianak. The food is also delicious.
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Accommodation's Reply
28 Mar 2026
Dear Valued Guest, From Merpati Pontianak Hotel, Thank you for choosing our hotel as your accommodation. We will forward your feedback to our team to encourage them to continuously improve and enhance our quality of service. Thank you for your visit. We hope your next visit will be an even better experience. Sincerely, The Management Team, Merpati-DC Hotel. (Edit Reply · Awaiting Approval)
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j***n
icon-Transit
Transit
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10.0
/10
Reviewed 6 week(s) ago
Good service, easy to book rooms, and nice.
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Accommodation's Reply
28 Mar 2026
It is with our pleasure that we, Merpati Pontianak Hotel, express our gratitude for choosing our hotel as your accommodation. We will share your feedback with our team to encourage them to continue developing and improving the quality of our service. Thank you for your visit, and we hope your next visit will be an even better experience. Sincerely, The Management Team, Merpati-DC Hotel
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j***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Okay, great, the service is fast and fast response.
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Accommodation's Reply
28 Mar 2026
Merpati Pontianak Hotel extends a warm welcome. Thank you for choosing our hotel as your accommodation. We will share your feedback with our staff to encourage them to continuously strive to maintain and improve the quality of our services. Thank you for your visit. We hope your next visit will be even more memorable. Sincerely, Merpati-DC Hotel Management.
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Ranu W.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The twin mattresses are in poor condition and need replacing. The springs are weak, so they sink when you lie on them.
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Accommodation's Reply
14 Mar 2026
It is with our pleasure that we, Merpati Pontianak Hotel, express our gratitude for choosing our hotel as your accommodation. We will share your feedback with our team to encourage them to further develop and improve the quality of our services. Thank you for your visit, and we hope your next visit will be an even better experience. Sincerely, The Merpati Hotel Management
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R***u
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Fast check-in and check-out service.. Friendly prices with complete facilities.
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Accommodation's Reply
14 Mar 2026
It is with our pleasure that we, Merpati Pontianak Hotel, express our gratitude for choosing our hotel as your accommodation. We will share your feedback with our team to encourage them to further develop and improve the quality of our services. Thank you for your visit, and we hope your next visit will be an even better experience. Sincerely, The Merpati Hotel Management
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S***f
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
During my stay here, it was great, highly recommended.
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Accommodation's Reply
14 Mar 2026
It is with our pleasure that we, Merpati Pontianak Hotel, express our gratitude for choosing our hotel as your accommodation. We will share your feedback with our team to encourage them to further develop and improve the quality of our services. Thank you for your visit, and we hope your next visit will be an even better experience. Sincerely, The Merpati Hotel Management
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The breakfast is not so good, the food sometimes has no taste.
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Accommodation's Reply
14 Mar 2026
It is with our pleasure that we, Merpati Pontianak Hotel, express our gratitude for choosing our hotel as your accommodation. We will share your feedback with our team to encourage them to further develop and improve the quality of our services. Thank you for your visit, and we hope your next visit will be an even better experience. Sincerely, The Merpati Hotel Management
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Andry J.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The downside to the room is that even though the window can be opened, the curtain still blocks air circulation, making the room feel stuffy. It's recommended that the curtain be split at the window opening to allow unobstructed air circulation.
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Accommodation's Reply
14 Mar 2026
It is with our pleasure that we, Merpati Pontianak Hotel, express our gratitude for choosing our hotel as your accommodation. We will share your feedback with our team to encourage them to further develop and improve the quality of our services. Thank you for your visit, and we hope your next visit will be an even better experience. Sincerely, The Merpati Hotel Management
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E***n
icon-origin-TRAVELOKA
6.0
/10
Reviewed 9 week(s) ago
The breakfast was quite good. The room was very clean. The towels were very smelly. The sheets were dirty and had lots of stains, as if someone had stayed there and hadn't changed them!! The TV facilities were poor, couldn't watch TV, and there was no signal. The hot water was unstable, sometimes hot and sometimes cold. The bathtub didn't work!!! It was just a display in the bathroom, so you couldn't soak in it.
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Accommodation's Reply
28 Feb 2026
It is with our pleasure that we, Merpati Pontianak Hotel, express our gratitude for choosing our hotel as your accommodation. We will share your feedback with our team to encourage them to further develop and improve the quality of our services. Thank you for your visit, and we hope your next visit will be an even better experience. Sincerely, The Merpati Hotel Management
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D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Very good, friendly staff and delicious food
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1 people find it helpful
Accommodation's Reply
28 Feb 2026
It is with our pleasure that we, Merpati Pontianak Hotel, express our gratitude for choosing our hotel as your accommodation. We will share your feedback with our team to encourage them to further develop and improve the quality of our services. Thank you for your visit, and we hope your next visit will be an even better experience. Sincerely, The Merpati Hotel Management
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D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff is very friendly and the food is very delicious.
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Accommodation's Reply
28 Feb 2026
It is with our pleasure that we, Merpati Pontianak Hotel, express our gratitude for choosing our hotel as your accommodation. We will share your feedback with our team to encourage them to further develop and improve the quality of our services. Thank you for your visit, and we hope your next visit will be an even better experience. Sincerely, The Merpati Hotel Management
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Ambar w.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The room and the comfort of the atmosphere are so comfortable.
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1 people find it helpful
Accommodation's Reply
18 Feb 2026
It is with our pleasure that we, Merpati Pontianak Hotel, express our gratitude for choosing our hotel as your accommodation. We will share your feedback with our team to encourage them to further develop and improve the quality of our services. Thank you for your visit, and we hope your next visit will be an even better experience. Sincerely, The Merpati Hotel Management
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y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
My favorite hotel every time I go to Pontianak, the staff are friendly.
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Accommodation's Reply
18 Feb 2026
It is with our pleasure that we, Merpati Pontianak Hotel, express our gratitude for choosing our hotel as your accommodation. We will share your feedback with our team to encourage them to further develop and improve the quality of our services. Thank you for your visit, and we hope your next visit will be an even better experience. Sincerely, The Merpati Hotel Management
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I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Friendly service, clean place.
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Accommodation's Reply
02 Feb 2026
It is with our pleasure that we, Merpati Pontianak Hotel, express our gratitude for choosing our hotel as your accommodation. We will share your feedback with our team to encourage them to further develop and improve the quality of our services. Thank you for your visit, and we hope your next visit will be an even better experience. Sincerely, The Merpati Hotel Management
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G***h
icon-origin-TRAVELOKA
7.0
/10
Reviewed 13 week(s) ago
asked for a single bed, but was given a double bed
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Accommodation's Reply
31 Jan 2026
It is with our pleasure that we, Merpati Pontianak Hotel, express our gratitude for choosing our hotel as your accommodation. We will share your feedback with our team to encourage them to further develop and improve the quality of our services. Thank you for your visit, and we hope your next visit will be an even better experience. Sincerely, The Merpati Hotel Management
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Number of reviews per page
20
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