I***a
Leisure
6.5
/10
Reviewed 20 week(s) ago
Upon arrival, the hotel environment and reception were poorly maintained, but the staff greeted us warmly. They showed proof of the reservation and immediately delivered it to our room, but it turned out that it was not the room we had ordered, claiming it was already full from offline bookings. They should have informed us that the room we had booked was full. The room was still dirty, and we were just called to clean it. After a rainy and congested journey, we still had to wait for our room. The location offers a beautiful view and an interesting building concept, but unfortunately, it is not clean and well maintained, and the hotel management is poor. We didn't see many guests until check-out, but the room wasn't given as ordered.
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