8.7
Very Good
From 3,595 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

8.6

Service and Facilites

8.9

People often mention about Pyramid Suites Hotel Banjarmasin
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Bedroom (65)
Room Space (60)
Staff Friendliness (59)
Ambiance (56)
Bathroom (55)
Hotel Area (52)
Distance to City Center (51)
Accessibility (46)
Taste (46)
Variety (46)
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Traveler Reviews Pyramid Suites Hotel Banjarmasin

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Customer reviews
ahadiyati
icon-origin-TRAVELOKA
8.7
/10
Reviewed 5 day(s) ago
anniversary here but with kids, elevator access is limited to the floor of the room that can be accessed, so can't explore other floors, and you have to use a card to go up, swimming pool and gym are clean and have complete equipment, hotel is surrounded by many food places and the city center, so if you want to shop it's very easy, you can also walk. cars are valeted and you have to be willing to be exposed to the heat all day 😭 For a complete and clean room (mini fridge and hairdryer) but found small cockroaches on the floor, like they entered through the door gaps, not soundproof, ask for the old bed, given a twin, the one that is pressed together without confirmation, the AC and hot water are working, there is also a minibar in the room filled with snacks, mineral water, and paid milk. Lastly, the welcome water provided in the lobby is really fresh and refreshing (like infused water made from fresh fruit).
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I***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
the room is spacious and clean, the bed is ok, there is a bolster, awesome
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
the room is big and clean, the room is a bit cramped but still ok,
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Ernawati
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
First time staying here. Clean room and close to minimarket
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Accommodation's Reply
31 May 2025
Warm greetings from Pyramid Suites Hotel Banjarmasin, Thank you very much for the review that Mrs. Ernawati gave during your stay at Pyramid Suites Hotel Banjarmasin. We are very happy to hear that you are satisfied with your experience staying at our hotel. Your review is a great motivation for us to continue to provide the best service, so that every guest can feel comfortable and happy while staying at Pyramid Suites Hotel Banjarmasin. We would also like to apologize if there are things that are not pleasing during your stay. We will continue to strive to improve the quality of our services to be even better. Thank you for the trust that you have given us. We look forward to welcoming you back in the future and providing a more enjoyable and memorable experience. Best regards, N. Fahmi. General Manager.
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D***h
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Advantages of staying at this hotel - Private room area (elevator access using a card). - Playground available for children. Suggestions are that the playground area can be expanded and more games added. - Adult and children's swimming pools are available in the indoor area so that you can still swim comfortably even when it rains. Things that can still be improved by the hotel - Sauna and whirlpool should also be provided for women - Bathroom cleanliness can be improved (I happened to get a rather smelly bathroom) - Dining room is rather limited
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Accommodation's Reply
16 May 2025
Warm greetings from Pyramid Suites Hotel Banjarmasin, Thank you very much for the review that Mrs. D*h gave during your stay at Pyramid Suites Hotel Banjarmasin. We greatly appreciate the feedback that you have provided and we are happy to hear that you are satisfied with your experience staying at our hotel. We would also like to apologize if there are things that are not pleasing during your stay. We greatly appreciate your constructive criticism, because it will greatly help us to continue to improve the quality of our services in the future. We will immediately review and improve the areas that you mentioned in order to provide a better experience for our guests in the future. Thank you for the trust that you have given us. We look forward to welcoming you back in the future and providing a more memorable experience. Warm regards, N. Fahmi. General Manager.
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Overall it's ok and the service is also good, but I got a family room with a less cold AC.
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Accommodation's Reply
16 May 2025
Warm greetings from Pyramid Suites Hotel Banjarmasin, Thank you very much for the review that Mr. A*a gave during your stay at Pyramid Suites Hotel Banjarmasin. We greatly appreciate the feedback that you have provided and we are happy to hear that you are satisfied with your experience staying at our hotel. We would also like to apologize if there are things that are not pleasing during your stay. We greatly appreciate your constructive criticism, because it will greatly help us to continue to improve the quality of our services in the future. We will immediately review and improve the areas that you mentioned in order to provide a better experience for our guests in the future. Thank you for the trust that you have given us. We look forward to welcoming you back in the future and providing a more memorable experience. Warm regards, N. Fahmi. General Manager.
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AR
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Clean and tidy, sauna, swimming pool and gym are okay.
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Accommodation's Reply
16 May 2025
Warm greetings from Pyramid Suites Hotel Banjarmasin, Thank you very much for the review that Mr. AR gave during your stay at Pyramid Suites Hotel Banjarmasin. We are very happy to hear that you are satisfied with your experience staying at our hotel. Your review is a great motivation for us to continue to provide the best service, so that every guest can feel comfortable and happy while staying at Pyramid Suites Hotel Banjarmasin. We would also like to apologize if there are things that are not pleasing during your stay. We will continue to strive to improve the quality of our services to be even better. Thank you for the trust that you have given us. We look forward to welcoming you back in the future and providing a more pleasant and memorable experience. Best regards, N. Fahmi. General Manager.
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N***t
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
everyone is friendly... I don't know...
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Accommodation's Reply
16 May 2025
Warm greetings from Pyramid Suites Hotel Banjarmasin, Thank you very much for the review that Mr. N*t gave during your stay at Pyramid Suites Hotel Banjarmasin. We are very happy to hear that you are satisfied with your experience staying at our hotel. Your review is a great motivation for us to continue to provide the best service, so that every guest can feel comfortable and happy while staying at Pyramid Suites Hotel Banjarmasin. We would also like to apologize if there are things that are not pleasing during your stay. We will continue to strive to improve the quality of our services to be even better. Thank you for the trust that you have given us. We look forward to welcoming you back in the future and providing a more pleasant and memorable experience. Best regards, N. Fahmi. General Manager.
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W***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Excellent service from the hotel staff from arrival to departure, simply good service.
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Accommodation's Reply
16 May 2025
Warm greetings from Pyramid Suites Hotel Banjarmasin, Thank you very much for the review that Mr. W*u kan gave during your stay at Pyramid Suites Hotel Banjarmasin. We are very happy to hear that you are satisfied with your experience staying at our hotel. Your review is a great motivation for us to continue to provide the best service, so that every guest can feel comfortable and happy while staying at Pyramid Suites Hotel Banjarmasin. We would also like to apologize if there are things that are not pleasing during your stay. We will continue to strive to improve the quality of our services to be even better. Thank you for the trust that you have given us. We look forward to welcoming you back in the future and providing a more pleasant and memorable experience. Best regards, N. Fahmi. General Manager.
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Nasrulah R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 6 week(s) ago
Floor 2 carpet in each room is not clean. Not thoroughly vacuumed.
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Accommodation's Reply
24 Apr 2025
Warm greetings from Pyramid Suites Hotel Banjarmasin, Thank you very much for the review that Mr. Nasrulah R. gave during your stay at Pyramid Suites Hotel Banjarmasin. We greatly appreciate the feedback that you have provided and we are happy to hear that you are satisfied with your experience staying at our hotel. We would also like to apologize if there are any things that are not pleasing during your stay. We greatly appreciate your constructive criticism, because it will greatly help us to continue to improve the quality of our services in the future. We will immediately review and improve the areas that you mentioned in order to provide a better experience for our guests in the future. Thank you for the trust that you have given us. We look forward to welcoming you back in the future and providing a more memorable experience. Warm regards, N. Fahmi. General Manager.
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A***A
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
always a choice every time I visit Banjarmasin, the staff are friendly and very helpful. the food is also quite delicious.
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Accommodation's Reply
24 Apr 2025
Warm greetings from Pyramid Suites Hotel Banjarmasin, Thank you very much for the review that Mrs. A*A gave during your stay at Pyramid Suites Hotel Banjarmasin. We are very happy to hear that you are satisfied with your experience staying at our hotel. Your review is a great motivation for us to continue to provide the best service, so that every guest can feel comfortable and happy while staying at Pyramid Suites Hotel Banjarmasin. We would also like to apologize if there are things that are not pleasing during your stay. We will continue to strive to improve the quality of our services to be even better. Thank you for the trust that you have given us. We look forward to welcoming you back in the future and providing a more enjoyable and memorable experience. Best regards, N. Fahmi. General Manager.
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R***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Starting from the fast response security guard, friendly and welcoming receptionist.
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Accommodation's Reply
21 Apr 2025
Warm greetings from Pyramid Suites Hotel Banjarmasin, Thank you very much for the review that Mrs. R*i gave during your stay at Pyramid Suites Hotel Banjarmasin. We are very happy to hear that you are satisfied with your experience staying at our hotel. Your review is a great motivation for us to continue to provide the best service, so that every guest can feel comfortable and happy while staying at Pyramid Suites Hotel Banjarmasin. We would also like to apologize if there are things that are not pleasing during your stay. We will continue to strive to improve the quality of our services to be even better. Thank you for the trust that you have given us. We look forward to welcoming you back in the future and providing a more enjoyable and memorable experience. Best regards, N. Fahmi. General Manager.
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R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
I didn't expect the hotel to be this good. The price is cheap with such complete facilities. The room is spacious. There is a Kids corner, gym, pool, although the hot water pool and sauna are for men only. Everything is clean and well maintained. The food is also varied and delicious.
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Accommodation's Reply
19 Apr 2025
Warm greetings from Pyramid Suites Hotel Banjarmasin, Thank you very much for the review that Mrs. R*i gave during your stay at Pyramid Suites Hotel Banjarmasin. We are very happy to hear that you are satisfied with your experience staying at our hotel. Your review is a great motivation for us to continue to provide the best service, so that every guest can feel comfortable and happy while staying at Pyramid Suites Hotel Banjarmasin. We would also like to apologize if there are things that are not pleasing during your stay. We will continue to strive to improve the quality of our services to be even better. Thank you for the trust that you have given us. We look forward to welcoming you back in the future and providing a more pleasant and memorable experience. Best regards, N. Fahmi. General Manager.
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I***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Unfortunately, when checking in, the service to get into the room took quite a long time, that was the only drawback.
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Accommodation's Reply
19 Apr 2025
Warm greetings from Pyramid Suites Hotel Banjarmasin, Thank you Mr./Mrs. I*n for taking the time to share your experience during your stay at Pyramid Suites Hotel Banjarmasin. We are very pleased to know that overall you are satisfied with the services and facilities we provide. However, we would also like to express our deepest apologies for the inconvenience you experienced regarding the slow check-in process. This is certainly not the standard of service we expect to provide to our guests. Your input is very valuable and we have followed up on this internally so that the check-in process can run more efficiently in the future. We greatly appreciate your constructive input because it is an encouragement for us to continue to improve the quality of service for the comfort of all our guests. Once again, thank you for your trust in Pyramid Suites Hotel Banjarmasin. We look forward to welcoming you back in the future with a more enjoyable experience. Warm regards, N. Fahmi. General Manager.
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Anggitri N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The check-in process was a bit long, we were only able to enter the room at 16.00 WITA even though we arrived at 14.50 WITA. Overall the room service, front office is good. And free valet parking is provided for vehicles.
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Accommodation's Reply
19 Apr 2025
Warm greetings from Pyramid Suites Hotel Banjarmasin, Thank you Mrs. Anggitri N for taking the time to share your experience during your stay at Pyramid Suites Hotel Banjarmasin. We are very pleased to know that overall you are satisfied with the services and facilities we provide. However, we would also like to express our deepest apologies for the inconvenience you experienced regarding the slow check-in process. This is certainly not the standard of service we expect to provide to our guests. Your input is very valuable and we have followed up on this internally so that the check-in process can run more efficiently in the future. We greatly appreciate your constructive input because it is an encouragement for us to continue to improve the quality of service for the comfort of all our guests. Once again, thank you for your trust in Pyramid Suites Hotel Banjarmasin. We look forward to welcoming you back in the future with a more enjoyable experience. Warm regards, N. Fahmi. General Manager
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A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Good place and memorable. Nice choice for staycation with family.
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Accommodation's Reply
12 Apr 2025
“Warm greetings from Pyramid Suites Hotel Banjarmasin” Thank you for your comments Mr/Mrs. A***n after staying at Pyramid Suites Hotel Banjarmasin. We apologize if during your stay you had an unsatisfactory experience both in terms of services and facilities at Pyramid Suites Hotel Banjarmasin. Hope your next visit will have a better experience at Pyramid Suites Hotel Banjarmasin. Once again we thank you for choosing to stay at Pyramid Suites Hotel Banjarmasin. Regards, N. Fahmi General Manager
Y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
Yesterday's check-in was slow, my family and I waited for about 50 minutes. The intention was to rest, but the children's nap didn't happen. Maybe because it was full at that time, but please use it as a lesson. For breakfast, it was varied, only the dumplings yesterday were very salty, the rest was quite good. Thank you Pyramid.
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Accommodation's Reply
12 Apr 2025
" Warm greetings from Pyramid Suites Hotel Banjarmasin "Thank you to Mrs. Y*a for your review and trust during your stay at Pyramid Suites Hotel Banjarmasin. We apologize for the inconvenience you experienced, especially regarding the early check-in request on that date. The high season situation at that time made us unable to fulfill your request optimally. We realize the importance of guest comfort and will use your input as evaluation material so that in the future we can provide better service. We hope to welcome you back on another occasion with a more memorable stay experience. Best regards, N. Fahmi. General Manager.
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s***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Clean rooms, friendly and responsive staff.
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Accommodation's Reply
12 Apr 2025
Warm greetings from Pyramid Suites Hotel Banjarmasin, Thank you very much for the review that Mrs. S*e gave during your stay at Pyramid Suites Hotel Banjarmasin. We are very happy to hear that you are satisfied with your experience staying at our hotel. Your review is a great motivation for us to continue to provide the best service, so that every guest can feel comfortable and happy while staying at Pyramid Suites Hotel Banjarmasin. We would also like to apologize if there are things that are not pleasing during your stay. We will continue to strive to improve the quality of our services to be even better. Thank you for the trust that you have given us. We look forward to welcoming you back in the future and providing a more pleasant and memorable experience. Best regards, N. Fahmi. General Manager.
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
the staff was very friendly and helpful, thanks but please maintain the refill of bfast quite slow especially when many people coming for bfast.
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Accommodation's Reply
12 Apr 2025
“Warm greetings from Pyramid Suites Hotel Banjarmasin” Thank you for your comments Mr/Mrs S***i after staying at Pyramid Suites Hotel Banjarmasin. We apologize if during your stay you had an unsatisfactory experience both in terms of services and facilities at Pyramid Suites Hotel Banjarmasin. Hope your next visit will have a better experience at Pyramid Suites Hotel Banjarmasin. Once again we thank you for choosing to stay at Pyramid Suites Hotel Banjarmasin. Regards, N. Fahmi General Manager
Maulydia A. D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
It's really nice, access in the city is also good, close to lots of food, the hotel service is really top, the security guard is quick to help lift luggage and valet parking the car, the hotel staff is quick to help and very friendly, in short, it's recommended here!
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2 people find it helpful
Accommodation's Reply
06 Apr 2025
Warm greetings from Pyramid Suites Hotel Banjarmasin, Thank you very much for the review that Mrs. Maulydia AD gave during your stay at Pyramid Suites Hotel Banjarmasin. We are very happy to hear that you are satisfied with your experience staying at our hotel. Your review is a great motivation for us to continue to provide the best service, so that every guest can feel comfortable and happy while staying at Pyramid Suites Hotel Banjarmasin. We would also like to apologize if there are things that are not pleasing during your stay. We will continue to strive to improve the quality of our services to be even better. Thank you for the trust you have given us. We look forward to welcoming you back in the future and providing a more enjoyable and memorable experience. Best regards, N. Fahmi. General Manager.
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