Dear Our Valued Guest
Thank you for taking the time to provide us with your feedback.
I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced.
I would like to assure you that I have personally addressed this issue with the team concerned and will ensure that they receive the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident.
Once again, please accept our apologies and do not hesitate to let me know if there’s anything I can assist you with.
Yours sincerely,
Sukanto
General Manager