Hello, thank you for taking the time to share your experience staying at Januariévalla Bandung. First, we apologize for the inconvenience you experienced, particularly the delay in room preparation and the difficulty in confirming your reservation upon your return to the hotel that evening. We understand this situation must have been very stressful for you, especially as you are pregnant, nearing your due date, and have young children with you. We are aware that the check-in and room arrangement process could be managed more efficiently without requiring you to wait after arriving at the hotel. Given our 24-hour stay concept, room availability depends on the check-out time of the previous guest and the availability of the room after cleaning. However, this is not an excuse for providing an inconvenient experience, especially in terms of coordination and booking management. We take your feedback seriously as we evaluate shift coordination, booking status checks, and room availability to ensure that such incidents do not happen again. We apologize again for this unpleasant experience. We sincerely hope to have the opportunity to welcome you back again and provide you with a better stay. Sincerely, Aida Bagus Angarama, General Manager | Januariévalla Bandung.
