Overall Ratings & Reviews Dendro Beachfront Hotel Nha Trang

Dear Sir/Madam, Thank you very much for choosing to stay at Dendro Hotel, On behalf of the Dendro team, I would like to apologize to you for the bad experience here. After receiving feedback about your family's stay, the hotel had a discussion with relevant departments to correct and correct these shortcomings in a timely manner. We hope you can come back to the hotel again in the near future to feel the change of team Dendro! Once again, thank you and my sincerest apologies to you and your family! Good health to the family! Best regards, Dendro Team

Dear Ms Linh, First of all, the hotel is very sorry about your bad experience at the hotel. Regarding the issue of room capacity and extra charges, maybe the hotel staff did not explain carefully, causing her and her family to have misunderstandings about this information. On behalf of the staff, I would like to apologize. to Linh and her family. The hotel would like to send you and your family the following information: The capacity of each room is 02 guests + 01 child under 6 years old, and in each booking confirmation sent to the customer's email, there will be a note line. that the hotel may surcharge additional people if there are guests out of capacity. So if Ms. Linh booked 02 rooms, the capacity is equivalent to 04 adults and 2 children under 6 years old, my family has 4 adults (including 12 year old friends) and 2 children 6-11 years old in the surcharge age. The hotel checked my stay information, it noted that the 02 rooms I originally booked were Superior no window, and the hotel supported a free upgrade to Deluxe street view for my family to have a better experience. Hopefully with the above sharing, Ms. Linh and her family can understand the hotel's regulations and the efforts that Dendro staff always try to bring the best experience to customers. If Ms. Linh still has problems to share and suggestions to the hotel, the Dendro team is always ready to listen and try to improve to support customers. Wishing you and your family good health! Best regards, Dendro Team