Booking was two room non smoking room. The rooms were spacious and breakfast is amazing. However, both room have smoking smell. Request for change. Only change 1 room. And said that the other can't change due to full house. But I saw that there have 1 unoccupied room in opposite of the new room. I m tired to deal with them due it was too late and tired to change the other room. I have to walk up and down for few times only successful change the one of the room. I can't sleep well in the smoking till morning. Meanwhile, request for hair dryer have to request at counter due the housekeeping call has closed at 11pm. What is the 4 star hotel service!